for the Contact Center
Proud of: I've completed 3 Ironman triathlons
Why Cyara?: I love working with a highly motivated team who are rapid innovators and deliver class-leading, customer experience solutions.
Favorite Charity: Boston High School, Matopeni, Nairobi, Kenya
Proud of: Lecturing at RMIT and University of Melbourne for six years - I'm proud to see so many of my ex-students going on to such successful careers.
Why Cyara?: Cyara helps organizations deliver the ideal experience to their customers, and I gain huge satisfaction from delivering an optimal solution in the shortest time.
Favorite Charity: Surf Life Saving Australia.
Proud of: Starting a charity to support a school in Kenya for children with HIV/AIDS
Why Cyara?: The collective passion for customer service excellence and our customers’ success.
Favorite Charity: 3rdworldperspective.com
Proud of: Teaching immigrants English to enable them to thrive in Australia.
Why Cyara?: It is a very cool place to work and Cyara is a very important partner to our customers - this inspires me.
Favorite Charity: World Vision
Proud of: I became a black belt in taekwondo at a very young age.
Why Cyara?: People in Cyara are great to work with. And we provide significant benefit to our customers as they strive to deliver a better experience.
Proud of: Getting Rugby started in Delhi
Why Cyara?: Easy place to work and we make it easy for our customers, as well.
Favorite Charity: I'm not into charities, I prefer to do things for people myself
Proud of: I try to take pride in everything I do - in work and in life, big or small.
Why Cyara?: At Cyara, we enjoy working with like-minded, results-driven people and impacting their customer experience.
Favorite Charity: The missions of my church: helping those in most need, both locally and abroad.
Proud of: I raised the money to build the first secondary school in the Nairobi slum of Matopeni, Kenya. Cyara, and our partner Genesys contributed toward the school uniforms. The children are getting straight A’s
Why Cyara?: We make life better for the millions of people who do business with our customers - we help them receive a better expereince.
Favorite Charity: I'm the Chairman of Kenyan Kinship.
Proud of: Learning to grow my own vines and making my own wine. Looking forward to enjoying a bottle of red I made myself in a year or so.
Why Cyara?: Cyara gives me the opportunity to help companies bring innovative solutions to their customers to differentiate themselves through the customer experience they provide.
Favorite Charity: Starlight Foundation
Proud of: Reaching the finish line of the Hawaii Ironman.
Why Cyara?: I love the can-do approach to making things happen.
Favorite Charity: I support important causes privately
Proud of: founding Cyara and building a company that is on a path to be the most significant innovator in the customer service industy
Why Cyara?: I founded Cyara to help companies improve the customers experience more rapidly and frequently.
Favorite Charity: I admire many charities that provide critical support to the unfortunate without predjudice
Proud of: I am resilient and I've always landing on my feet, regardless of what life has thrown me.
Why Cyara?: At Cyara I am constantly faced with interesting and exciting challenges to resolve.
Favorite Charity: Several Cerebral Palsy charities and World Vision
Proud of: I endeavour to take nothing for granted
Why Cyara?: The team pushes the boundaries in the pursuit of excellence and they have fun doing it.
Favorite Charity: Doctors Without Borders
Proud of: Completing a 7-day cycling tour of some of the toughest climbs in the Pyrenees. Training towards a tougher ride in the Alps in 2014!
Why Cyara?: I enjoy managing fast paced, exciting projects, delivering innovative, cutting edge products, which ensure millions of customers have a good experience, using a friendly and talented team.
Favorite Charity: GiveDirectly
Proud of: Making music and having people enjoy it
Why Cyara?: I'm naturally drawn to the innovative and 'cutting-edge' technology of Cyara.
Favorite Charity: I support systemic solutions over individual or corporate philanthropy
The Cyara team welcomes the opportunity to work with organizations committed to keep pace with their customers' expectations. We believe technology is an enabler to improved customer experience, and with Cyara on your team, you can innovate with confidence.
“We view Cyara as a key plank in our strategy around quality and efficiency and use Cyara for end-to-end regression, systems integration, functional, stress, performance and load testing and real-time monitoring of the customer experience in the production environment”
Sam Jackel, Project Director, Contact Centre Transformation, Westpac Group
“… the solution is brilliant. Less than a day to set it up, and five minutes to beat a weeks worth of manual testing.”
Luke Johnston, Department of Defence
“Cyara’s ‘Cruncher’ product gave us the ability to easily test different call volume scenarios and the IVR Test team found the Web Interface relatively easy to use. Throughout the setup and the stress testing phrases we found Cyara’s support, willingness to work alongside us and general communication really excellent. I would not hesitate to engage them again.”
Morag Colston, CC Programme Manager, ASB Bank
“Cyara’s innovative technology enabled us to place hundreds of calls remotely into our multi-lingual IVR using the Cruncher solution. The testing highlighted a number of issues, which we were then able to raise and rectify with help from our vendors.
A key feature of the Cyara Platform is its ability to record all calls which allowed us to gain valuable insight into the customer experience. The Cyara team has been wonderful to work with and we look forward to partnering with them again.”
Kerry Larmer, CTO Salesforce Salmat