Cyara Resources

The white papers listed below contain information gathered from working directly with Cyara customers around the world. Each paper focuses on a particular subject and contains real examples and real data that can help you as you plan your next project. Some of the white papers also contain best practices from Cyara’s field experience. Take a look at these white papers and check back often for new additions to this page.

Best Practices for Regression Testing Your IVR

Best Practices for Regression Testing Your IVR

Take automated testing a step further with a best practices approach to tuning test scripts for great efficiency. Using this approach simplifies script writing and enables quick ramp up on new projects. Find out how to reduce testing time and free up testing resources for other, higher-value tasks. Get the white paper.
CXIL: The Engine that Drives Customer Experience Innovation

CXIL: The Engine that Drives Customer Experience Innovation

Deliver the experience your customers expect. Cyara's customer experience tools can help you accelerate your innovation by up to 90% and reduced development costs by as much as 80%, while improving the overall quality of their CX. Find out more in this white paper.
Financial Services and Customer Experience:  How to Avoid Commoditization

Financial Services and Customer Experience: How to Avoid Commoditization

This white paper looks at the many choices your customers have today for financial services, what they are looking for, and how you can stay ahead of the curve when it comes to customer experience. Read the four-step process in this white paper that will help you differentiate as a customer experience leader.
Healthcare Open Enrollment: Are You Ready To Maximize This Opportunity?

Healthcare Open Enrollment: Are You Ready To Maximize This Opportunity?

In the US, Open Enrollment may be the greatest opportunity of the year to attract new customers. Don’t let your legacy infrastructure keep you from delivering the type of customer experiences that will help you take advantage of this opportunity. Find out more in this white paper.
Maximize QA Resources with Test-Driven Development and Automation

Maximize QA Resources with Test-Driven Development and Automation

A test-driven strategy where test cases are created using automated testing software in parallel with development can help you find and fix defects earlier, thus saving you both time and money and reducing the risk of customer-facing defects. This strategy also better prepares your QA team for the quick changes and rapid regression cycles that occur when defects are discovered. Find out more in this white paper.
Navigating the Changing Landscape for Healthcare Insurance Providers

Navigating the Changing Landscape for Healthcare Insurance Providers

Healthcare providers who are determined to deliver flawless CX can achieve a competitive advantage and gain market share. Find out more in this white paper.
Reduce the Time and Effort Required for Your Next IVR Development Project

Reduce the Time and Effort Required for Your Next IVR Development Project

Learn how automated discovery and mapping can speed the delivery of your IVR innovation and provide a significantly better customer experience.  This white paper addresses key issues associated with IVR development in medium to large contact centers, such as how to make changes to the IVR with confidence, provide thorough testing coverage, and most importantly reduce the manual overhead required by using Cyara CrawlerTM.
Testing Voice Quality from the Customer’s Perspective

Testing Voice Quality from the Customer’s Perspective

This white paper introduces common voice quality testing approaches that can ensure the quality of your customer interactions and provides information to help you decide which approach is appropriate for your needs. Regardless of your technology, volume of calls, or infrastructure, Cyara can provide the testing and monitoring information you need to deliver positive customer experiences.
The Benefits of Automated Customer Experience Testing

The Benefits of Automated Customer Experience Testing

Learn how automated customer experience testing can help you address key issues associated with medium to large contact center projects. Examples in this paper show how to provide thorough test coverage without increasing development time and the relationship between development and testing.
Video – What Does Cyara Do for Customers?

Video – What Does Cyara Do for Customers?

What does Cyara do for ? Alok Kulkarni, CEO, tells why Cyara was founded and explains the companies passion to help customers innovate more rapidly and why Cyara is ideally suited for agile development.
Video – What is Cyara Crawler?

Video – What is Cyara Crawler?

In a recent interview, Alok Kulkarni, CEO of Cyara, talks about the powerful features of Cyara Crawler and why Cyara is first to market with this game-changing IVR discovery solution.
Video – What Is Cyara’s CXIL?

Video – What Is Cyara’s CXIL?

What is Cyara's CXIL? Alok Kulkarni, CEO of Cyara explains how this simple but effective methodology helps Cyara customers innovate 40 to 70% faster than their peers.