In the News

Smart Customer Service

Cyara Partners with Voxai Solutions

Smart Company

Four tips to prepare your company for financial success and international expansion

In this article for Australian-based Smart Company, Cyara CTO Bonny Malik gives his tips for how to successfully grow a...

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StartupSmart

Five ways to grow your startup without millions from investors

   In a piece for StartupSmart, Cyara CTO Bonny Malik shares his tips on growing a startup....

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Smart Customer Service

Can Your Infrastructure Support a Flawless Customer Experience During Open Enrollment?

   As open enrollment continues, Cyara's Bill Aston takes a look at how better customer service is essential for the growth...

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Destination CRM

Delivering Great Customer Experience Takes More than the Net Promoter Score

Cyara CEO Alok Kulkarni talks about how the metric is still useful, but companies should use it with care —...

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Yahoo Finance

Cyara announces Gold Sponsorship at Genesys G-Force 2016 Customer Engagement Conference

Yahoo Finance has covered the announcement of Cyara's Gold Sponsorship at G-Force 2016 in Miami...

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IT Brief

Cyara and blackchair put customer experience monitoring under the spotlight

The announcement of Cyara's integration with blackchair to give an unprecedented view into the health of the customer experience has been featured in IT...

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Contact Centre World

News: Cyara integrates with blackchair for customer experience testing

Contact Centre World has covered Cyara's integration with blackchair...

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Forbes

Ten rookie customer service mistakes and how to avoid them

Cyara is in the news again, featuring in a Forbes article by customer service expert Shep Hyken. Read more to find...

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Australian Financial Review

Aussie tech success Cyara plans acquisition spree and IPO from US base

Cyara has been featured in Australia's leading business, finance, and politics publication, the Australian Financial Review. This in-depth article was based on...

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Business Review Australia

Four strategies to improve the Aussie customer experience

Alok Kulkarni shares four ways businesses can improve their customer experience in response to a recent Ovum survey that found more...

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Ragtrader

Why Australian customers have stopped doing business with you

Alok Kulkarni shares four ways businesses can improve their customer experience in response to a recent Ovum survey that found more...

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Smart Customer Service

Cyara Releases Version 6.4.0 of Its Platform

The 6.4.0 release of the Cyara Platform was covered in Smart Customer Service. Read more about this release......

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Smart Customer Service

Cyara Launches Virtual Agent

Cyara today launched its Virtual Agent for Desktop, a solution for testing how efficiently contact center agents can interact with...

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Fortune

This Software Company Wants to Break Your Contact Center

Could your call center or online support forum handle an unusual onslaught of inquiries or feedback? Here's an article published...

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Silicon Valley Business Journal

PeakSpan Capital co-founder on Big Data, big dips and software investing

Philip Dur and the venture firm he co-founded, PeakSpan Capital, use a highly focused and data-driven approach to finding the business...

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CIO Story - Technology Special Edition

Riding the Customer Experience Rollercoaster

In a world of constant change, this article (p.22-23) details how Cyara accelerates innovation and reduces risk.....

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APAC CIOoutlook QA/Testing Special Edition

Enhancing Customer Interactions with the Cyara Platform

APAC CIOoutlook profiled Cyara as one of 25 Most Promising QA/Testing Solution Providers in APAC in 2015...

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TMC Customer Engagement

Cyara: Ushering in an Omni-Channel Future

Read Cyara CEO Alok Kulkarni's explanation of why Cyara's "top-down" approach is different from peers in the omni-channel sandbox...

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CRMXchange

Cyara Executive Interview with Alok Kulkarni, CEO

CRMXchange  interviewed Alok Kulkarni, CEO,  on how Cyara helps customers improve the customer experience they provide. Read Kulkarni's thoughts on...

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Contact Center World

Cyara Makes Second Appearance on BRW Fast 100 List

Contact Center World covered Cyara's inclusion on the 2015 BRW Fast 100.....

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CIOReview

Cyara Brings In First of Its Kind IVR Mapping Software

CIOReview covered the launch of Cyara Crawler in their October issue highlighting Software.....

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London Business Reporter

The future: Riding the customer experience rollercoaster

The London Business Reporter carried this story on Cyara in their Industry View section. Delivering an exceptional customer experience (CX) today...

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Customerzone360

CUSTOMER TMC Labs Innovation Awards: Here Are Some of the Latest and Greatest Solutions in the Customer Experience Arena

We have a diverse group of winners this year. Drishti-Soft wowed us with tech innovations, the RightAnswers Knowledge Hub supports...

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Opusresearch

SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance

For the most vocal members of the current generation of entrepreneurs, investors and app developers disruption is a religion...

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SpeechTechnology

Cyara Launches Crawler IVR Mapping Software

NEW YORK (SpeechTEK) -- Cyara today launched Cyara Crawler, an automated software that explores, maps, and documents interactive...

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Call Center Solutions

Cyara Crawler Automates IVR Development, Alterations

Cyara, a developer of interactive voice response (IVR) development software, recently announced the launch of its Cyara Crawler application...

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United Communications Strategies

Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers

Unified Communications Strategies covered Cyara's listing as a top 20 Avaya provider.....

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Contact Center World

Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers

Contact Center World covered Cyara's inclusion on CIOReview's top 20 list for Avaya vendors.....

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Callcenters.net

Cyara Listed on CIOReview’s 20 Most Promising Avaya Solution Providers

Cyara announced today that it has been chosen by CIOReview (www.cioreview.com) as one of its 20 Most Promising Avaya Solution...

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CIOReview

Cyara: An Automated Omni-Channel Customer Experience Platform to Improve Customer Experience and Speed Innovation

In the wake of rapidly expanding global business operations, there is an indispensable need for large companies to strengthen their...

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CIOReview

Cyara: Innovating Customer Experiences to Achieve Better Outcomes

Keeping up with the rapid pace of innovation and consumer expectations, Cyara, an Australian-based company, provides the market...

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Call Center Solutions

Cyara Helps Make Enterprises Successful, Keeps Customers Happy

“Omni channel” and “customer journey” are just a few of the buzzwords pin-balling around the customer relationship management space....

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