Partners

Partnering with Cyara to deliver SaaS customer experience management (CEM) solutions provides a unique opportunity to create powerful satisfaction for your customers while improving your bottom line. The Value of Partnering with Cyara infographic and the Accelerating Customer Experience Innovation ebook provide information on the benefits of the program.

Built around Cyara solutions and the goals and needs of Cyara partners, the program enables you to choose your level of participation. The Partner Program Framework illustrates the flexible partner levels.

If you are interested in becoming part of the Cyara Partner Program, we’d be delighted to hear from you.

Please email partners@cyara.com.

ArmorVox

ArmorVox

Globally recognized as an expert on voice authentication solutions.

Leveraging over 27 years of research and innovation, Auraya Systems, the developer of the ArmorVoxTM Speaker Identity System, has become a world leader in the evaluation, optimization, and configuration of multi-factor voice authentication solutions for government, banking and finance, telecommunications, and retail. ArmorVox can deliver these services for voice biometric authentication solutions for telephone, web, or wireless anywhere in the world and in any language.

Avaya

Avaya

Avaya is a leading global provider of next-generation business collaboration and communications solutions.

Avaya provides unified communications, real-time video collaboration, contact center, networking, and related services to companies of all sizes around the world. As a global leader in the contact center market since their founding, Avaya offers highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively.

blackchair

blackchair

Analyze, de-risk, manage, secure and stabilize IT and contact center environments.

blackchair Limited is the leading specialist in contact center configurations and change management focused on helping clients make their assets work harder and optimize their investments. Together, blackchair and Cyara test, measure and remedy customer experience issues before they impact customers. Combining the expertise of blackchair and Cyara  delivers a business benefit through an enhanced user experience and reporting metrics that provide real time transparency to what the customer is experiencing, not just what the delivering company thinks is happening, 

BrightContact

BrightContact

Expert Partner: Europe

BrightContact is a management consulting, technology services and innovations company.

BrightContact has worked with Cyara on large, complex, and highly successful projects. BrightContact helps their clients optimize the customer experience and customer contact, integrating, strengthening, and complementing customer care experiences across all industries.

Cisco

Cisco

At Cisco (NASDAQ: CSCO)

Cisco has shaped the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners and has become the worldwide leader in networking – transforming how people connect, communicate, and collaborate.

CX-Innovations

CX-Innovations

Consulting and solutions for better customer interactions

A global provider of innovative and individual product solutions for the contact center environment, CX-Innovations develops solutions that help their clients to reach the highest customers satisfaction. CX-Innovations offers solutions from fully automated testing to fraud detection. With more than 20 years‘ experience, CX-Innovations helps customers deliver precisely the customer experience they have designed.

Dialogic Corporation

Dialogic Corporation

Dialogic Corporation (Dialogic) is a leading provider of world-class, innovative technologies based on open standards that enable innovative mobile, video, IP, and TDM solutions for Network Service Providers and Enterprise Communication Networks.

Dialogic’s customers and partners rely on its leading-edge, flexible components to rapidly deploy value-added solutions around the world. Headquartered in Montreal, Canada, Dialogic and its subsidiaries have over twenty offices worldwide, providing local presence, knowledge, and support to serve its customers around the globe. Dialogic’s research and development centers are located in Parsippany, New Jersey; Getzville, New York; Needham, Massachusetts; Hyannis, Massachusetts; Salem, New Hampshire; Chicago, Illinois; Fordingbridge, England; and Renningen, Germany as well as Montreal, Canada.

Genesys

Genesys

Genesys is a leading provider of customer engagement and contact center solutions.

With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow, or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. Get the Genesys/Cyara datasheet.

GlobalNet Direct

GlobalNet Direct

Expert Partner: North America

GlobalNet Direct provides various levels of service and support ranging from assisting in defining business requirements, collaborating on design, installing servers and software, performing configuration and scripting, planning and managing the execution of all levels of testing, and providing support after the solution goes live.

HP

HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society.

The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services, and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

Mediu

Mediu

Expert Partner: North America

A leading software and professional services company focused on optimizing client value.

Mediu executives have led the largest contact center development teams in the world. Each of our leaders has over 20 years direct experience in managing, engineering, deploying, supporting, and selling successful contact center solutions. Mediu identifies and solves challenges, improves existing processes, and makes recommendations fitting our client’s needs and objectives.

Nuance

Nuance

Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world.

Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services.

SpeechStorm

SpeechStorm

SpeechStorm helps organizations of all sizes make everyday tasks easier for their customers with Personalized IVR, secure payments, and Mobile eXperience solutions.

Companies using the combined SpeechStorm and Cyara solution can rapidly build touchtone and speech-enabled IVR capabilities in SpeechStorm’s environment, then use the ‚S-Connect for Cyara‘ product to simply and quickly generate Cyara Test Cases that perfectly mimic real customer calls for functional testing, load testing, and ongoing monitoring of the customer experience

Become part of the Cyara Partner Program!

Please email partners@cyara.com