• Frost & Sullivan Customer Interaction Management Platform Testing Vendor of the Year

     

     

     

     

     

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    Cyara accelerates your delivery of flawless customer experience at scale.

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  • Cyara Partners

    Cyara’s Partner Program rewards partners for their investment, commitment and value delivered to end customers.

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  • Cyara Demo

    How much are you spending trying to improve your customer experience?

    Are you getting your money’s worth?

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    CYARA named a Gartner Cool Vendor in CRM Customer Service and Support, 2015

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The Cyara Platform

  • intro
    • Prueba funcional/de regresión

      Prueba funcional/de regresión

      Asegúrese de que la experiencia del cliente sea exactamente como la ha diseñado
    • Prueba de carga

      Prueba de carga

      Asegúrese de que la experiencia del cliente sea consistente en los momentos más concurridos
    • Monitorización

      Monitorización

      Sea el primero en saber si la experiencia del cliente no es lo que ha diseñado
    • Voz entrante

      Voz entrante

      Asegúrese de que la experiencia de la persona que llama sea exactamente como desea
    • Voz saliente

      Voz saliente

      Elimine los obstáculos para ofrecer la experiencia dinámica del cliente perfecta
    • Interacciones web

      Interacciones web

      Asegúrese de que los visitantes web sean dirigidos al centro de contacto de forma impecable
    • L1 : autoservicio (IVR)

      L1 : autoservicio (IVR)

      Comprobación de que la experiencia de los clientes con IVR y agentes virtuales es impecable
    • L2: teléfono del agente

      L2: teléfono del agente

      Incorporación del dispositivo de comunicación del agente en las pruebas de experiencia del cliente
    • L3 : puente hasta el agente

      L3 : puente hasta el agente

      Comprobación de que la infraestructura de comunicaciones y datos soporta experiencias del cliente impecables
    • L4: escritorio del agente

      L4: escritorio del agente

      Garantía de que las aplicaciones de escritorio de los agentes soportan experiencias del cliente impecables
Unified User Portal, Central Administration, Collaboration Across Testing Lifecycle, Unified Script and Campaign Management, Centralized Reporting
Options to Platform: Voice Quality Testing, Voice Biometric Testing, QA Adapters

We are a passionate team,
committed to our customers’ success

The Cyara team welcomes the opportunity to work with organizations committed to keep pace with their customers' expectations. We believe technology is an enabler to improved customer experience, and with Cyara on your team, you can innovate with confidence.

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What people are saying about us.

  • “We view Cyara as a key plank in our strategy around quality and efficiency and use Cyara for end-to-end regression, systems integration, functional, stress, performance and load testing and real-time monitoring of the customer experience in the production environment.”

    Project Director, Contact Centre Transformation, Westpac Group

  • “… the solution is brilliant. Less than a day to set it up, and five minutes to beat a week's worth of manual testing.”

    Luke Johnston, Department of Defence

  • “Cyara’s ‘Cruncher’ product gave us the ability to easily test different call volume scenarios and the IVR Test team found the Web Interface relatively easy to use. Throughout the setup and the stress testing phrases we found Cyara’s support, willingness to work alongside us and general communication really excellent. I would not hesitate to engage them again.”

    Morag Colston, CC Programme Manager, ASB Bank

  • “Cyara’s innovative technology enabled us to place hundreds of calls remotely into our multi-lingual IVR using the Cruncher solution. The testing highlighted a number of issues, which we were then able to raise and rectify with help from our vendors. A key feature of the Cyara Platform is its ability to record all calls, which allowed us to gain valuable insight into the customer experience. The Cyara team has been wonderful to work with and we look forward to partnering with them again.”

    Kerry Larmer, CTO Salesforce Salmat

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