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Best Practices for Regression Testing Your IVR

Best Practices for Regression Testing Your IVR Download
newsletter

The Cyara Platform

  • intro
    • 機能性/<br/>リグレッションテスト

      機能性/
      リグレッションテスト

      顧客体験が設計どおりであることを確認
    • 負荷テスト

      負荷テスト

      顧客体験がピークタイムでも一貫して
      いることを確認
    • 監視

      監視

      顧客体験が設計どおりでないことを
      いち早く検出
    • インバウンドボイス

      インバウンドボイス

      コールエージェントの体験が期待どおりであることを確認
    • アウトバウンドボイス

      アウトバウンドボイス

      最適でプロアクティブな顧客体験の
      提供を妨げる要素を取り除く
    • Webインタラクション

      Webインタラクション

      Web訪問者からコンタクトセンターへのブリッジが万全であることを確認
    • L1:セルフサービス(IVR)

      L1:セルフサービス(IVR)

      IVRによる顧客体験や
      バーチャルエージェントが
      万全であることをテスト
    • L2:エージェントの<br/>電話デバイス

      L2:エージェントの
      電話デバイス

      顧客体験テストにエージェントの電話デバイスを含める
    • L3:エージェントへのブリッジ

      L3:エージェントへのブリッジ

      顧客体験を支援する
      通信インフラやデータインフラが
      万全であることを確認
    • L4:エージェントの<br/> デスクトップ

      L4:エージェントの
      デスクトップ

      顧客体験を支援する
      エージェントのデスクトップ
      アプリケーションが
      万全であることを確認
Unified User Portal, Central Administration, Collaboration Across Testing Lifecycle, Unified Script and Campaign Management, Centralized Reporting
Options to Platform: Voice Quality Testing, Voice Biometric Testing, QA Adapters

We are a passionate team,
committed to our customers’ success

The Cyara team welcomes the opportunity to work with organizations committed to keep pace with their customers' expectations. We believe technology is an enabler to improved customer experience, and with Cyara on your team, you can innovate with confidence.

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What people are saying about us.

  • “We view Cyara as a key plank in our strategy around quality and efficiency and use Cyara for end-to-end regression, systems integration, functional, stress, performance and load testing and real-time monitoring of the customer experience in the production environment.”

    Project Director, Contact Centre Transformation, Westpac Group

  • “Cyara’s ‘Cruncher’ product gave us the ability to easily test different call volume scenarios and the IVR Test team found the Web Interface relatively easy to use. Throughout the setup and the stress testing phrases we found Cyara’s support, willingness to work alongside us and general communication really excellent. I would not hesitate to engage them again.”

    Morag Colston, CC Programme Manager, ASB Bank

  • “… the solution is brilliant. Less than a day to set it up, and five minutes to beat a week's worth of manual testing.”

    Luke Johnston, Department of Defence

  • “Cyara’s innovative technology enabled us to place hundreds of calls remotely into our multi-lingual IVR using the Cruncher solution. The testing highlighted a number of issues, which we were then able to raise and rectify with help from our vendors. A key feature of the Cyara Platform is its ability to record all calls, which allowed us to gain valuable insight into the customer experience. The Cyara team has been wonderful to work with and we look forward to partnering with them again.”

    Kerry Larmer, CTO Salesforce Salmat

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