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Cyara Welcomes GlobalNet Direct as Expert Partner in North America

SAN FRANCISCO, California, – October 20, 2014 – Cyara today announced that it has selected GlobalNet Direct (“GlobalNet”) as an Expert Partner in North America. This distinction recognizes that GlobalNet has incorporated Cyara’s comprehensive, automated contact center testing software into its unique Customer Experience Innovation Lifecycle. Cyara has worked with contact center implementation partners since its inception to enable large companies and government agencies worldwide to flawlessly implement new customer service capabilities. The Expert Partner Program is a model for delivering successful customer experience projects, and it provides the methodology to ensure those organizations can rapidly innovate in the future, keeping pace with ever escalating consumer expectations. “GlobalNet Direct shares our commitment to help customers accelerate innovation, reduce the cost and risks of defects, and maximize resources. With their proven expertise of providing complex testing and technical engineering solutions for large contact... Read More

SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality

‘S-Connect for Cyara’ ensures IVR systems deliver the optimum customer experience BELFAST, NORTHERN IRELAND AND SAN FRANCISCO, June 24, 2014 – For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope with peak customer demand, and deliver customers to a skilled advisor when a human is Read More

Contact Centers have Access to Best-in-Class Customer Experience Testing with New Cyara FIVE Platform

Cyara FIVE puts organizations in complete control of the customer experience, cuts technology testing time significantly San Francisco – May 28, 2014 – Cyara, the leading customer experience contact center testing company, has launched its next-generation, automated, testing platform which can decrease organizational testing efforts from 30 to 90 percent in most cases. The Cyara FIVE customer Read More

Cyara Announces BrightContact as its First Expert Partner in Central Europe

Together Enabling Organizations to Keep Pace With Their Customers SAN FRANCISCO, California, – February 18, 2014 – Cyara today announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact center implementations enabling organizations to Read More