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Cyara Named a Gartner Cool Vendor in CRM Customer Service and Support, 2015

Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing (San Francisco, CA, April 27, 2015) – Cyara, the market-leading omnichannel customer experience testing and monitoring platform provider, today announced it has been included in the list of "Cool Vendors" in the CRM Customer Service and Support, 2015 report by Gartner, Inc. The report provides IT application leaders and the customer service business buyers they support a view of five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs. One of the key findings from the report notes, “As customer behavior evolves, frequent changes in a customer engagement center are necessary, although managing change can be a challenge." One recommendation is to "deploy agile testing technologies to test load and functionality changes at any time in the customer service environment." "We view our inclusion in... Read More

Cyara Names Sean Coleman as Global Executive Vice President of Sales

Internationally known Cx advocate to help accelerate Cyara’s global growth  (San Francisco, CA – March 30, 2015) Cyara announced today that it has hired Sean Coleman as Executive Vice President, Global Sales. This is a new position for Cyara and represents the Company’s strong growth globally, particularly with customers in Europe and North America. “Sean is Read More

New Case Study Shows Value of Automated Customer Experience Testing

Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience (San Francisco, CA – February 18, 2015)  Cyara recently published a new case study on a large retail energy leader in the United States who used Cyara’s automated customer experience testing to ensure that the lights Read More

Cyara Receives 2015 CUSTOMER Magazine Product of the Year Award

Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost, and Time   San Francisco, CA (January 20, 2015) — Cyara announced today that TMC, a global, integrated media company, has named Cyara FIVE as a 2015 CUSTOMER Product of the Year Award winner. Cyara Read More