Latest News

Cyara Announces BrightContact as its First Expert Partner in Central Europe

Together Enabling Organizations to Keep Pace With Their Customers SAN FRANCISCO, California, – February 18, 2014 – Cyara today announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact center implementations enabling organizations to deliver precisely customer experience they have designed. Cyara has recruited a number of partners worldwide, but BrightContact is the first European partner to incorporate Cyara’s comprehensive, automated contact center testing software into its unique Customer Experience Innovation Lifecycle. Cyara, working with contact center implementation partners since its inception, has enabled large companies and government agencies worldwide to flawlessly implement new customer service capabilities. The Expert Partner Program is a model for delivering successful customer experience projects, and it provides the methodology to ensure those organizations can... Read More

Cyara Adds Executives to Fuel Its Rapid Growth

Dan Nordale and Heiner Kruessmann Bring 40 Years Experience to Marketing and Sales MELBOURNE, Australia–Cyara Solutions today announced it has appointed Dan Nordale as Chief Marketing Officer and head of channels worldwide, and Heiner Kruessmann as the Director of Sales for the DACH region in Europe. Both positions are new ones for Cyara and represent Read More

Cyara’s Customer Experience Testing Suite Receives 2012 Product of the Year Award from Customer Magazine

Cyara Solutions Suite Honored for Exceptional Innovation, Solidifying Company’s Ongoing Commitment to Improving the Customer Experience San Francisco, CA (March 4th, 2013) — Cyara announced today that the Cyara Solutions Suite, its customer experience testing software for contact center infrastructure and applications, was recognized with a Customer 2012 Product of the Year award by TMC, a Read More

Automated Testing Reduces Risk of Contact Center Consolidation, Virtualization and Service Impact at NAB

Automated Testing Reduces Risk of Contact Center Consolidation, Virtualization and Service Impact at National Australia Bank  Cyara’s Testing, Monitoring, Simulation, Benchmarking Play Key Role in Thirty-Six Separate Sites’ Successful Move to Single, Centralized, Web-Based, Virtualized Contact Center Platform San Francisco, CA (February 7, 2013) — Cyara –a pioneer of next-generation premise and cloud solutions for contact Read More