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SpeechStorm and Cyara Automate the Creation of Customer-Experience Test Cases for Improved Contact Center Agility and Quality

‘S-Connect for Cyara’ ensures IVR systems deliver the optimum customer experience BELFAST, NORTHERN IRELAND AND SAN FRANCISCO, June 24, 2014 – For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope with peak customer demand, and deliver customers to a skilled advisor when a human is needed. Now, organizations using the SpeechStorm interactive voice response (IVR) application-building platform and the Cyara platform for automated customer experience testing can generate IVR test cases through “S-Connect for Cyara,” and automatically use those cases to automate preproduction testing, in-production testing and regression testing of subsequent changes. The IVR test cases generated by S-Connect for Cyara precisely mimic the behavior of real callers and can be generated quickly and easily in the SpeechStorm environment allowing organizations to create a customer experience with the agility they demand, while ensuring... Read More

Contact Centers have Access to Best-in-Class Customer Experience Testing with New Cyara FIVE Platform

Cyara FIVE puts organizations in complete control of the customer experience, cuts technology testing time significantly San Francisco – May 28, 2014 – Cyara, the leading customer experience contact center testing company, has launched its next-generation, automated, testing platform which can decrease organizational testing efforts from 30 to 90 percent in most cases. The Cyara FIVE customer Read More

Cyara Announces BrightContact as its First Expert Partner in Central Europe

Together Enabling Organizations to Keep Pace With Their Customers SAN FRANCISCO, California, – February 18, 2014 – Cyara today announced that it has launched its Expert Partner Program worldwide, naming BrightContact as its first expert partner in Europe. Cyara works with expert partners in the design and delivery of contact center implementations enabling organizations to Read More

Cyara Adds Executives to Fuel Its Rapid Growth

Dan Nordale and Heiner Kruessmann Bring 40 Years Experience to Marketing and Sales MELBOURNE, Australia–Cyara Solutions today announced it has appointed Dan Nordale as Chief Marketing Officer and head of channels worldwide, and Heiner Kruessmann as the Director of Sales for the DACH region in Europe. Both positions are new ones for Cyara and represent Read More