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Cyara Receives 2015 Speech Technology Excellence Award

Cyara Chat Honored for Exceptional Speech Technology, Bridging the Gap Between Self-Service and Assisted Calls with a Well Executed Chat Experience San Francisco, CA, (June 15, 2015) — Cyara announced today that TMC, a global, integrated media company, has granted Cyara Chat (Testing) a 2015 Speech Technology Excellence Award. Cyara Chat Testing is a proactive, exception-based approach that bridges the gap between self-service and assisted calls with a well executed chat experience. The eleventh-annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers. Industry research shows that 65% of customers using a self-service option will choose web chat if it is a convenient bridge between the self-service channel and waiting on the phone for an agent. Chat Testing alerts an organization to problems with chat interactions before... Read More

Cyara Named a Gartner Cool Vendor in CRM Customer Service and Support, 2015

Vendors selected for the “Cool Vendor” report are innovative, impactful and intriguing (San Francisco, CA, April 27, 2015) – Cyara, the market-leading omnichannel customer experience testing and monitoring platform provider, today announced it has been included in the list of “Cool Vendors” in the CRM Customer Service and Support, 2015 report by Gartner, Inc. The Read More

Cyara Names Sean Coleman as Global Executive Vice President of Sales

Internationally known Cx advocate to help accelerate Cyara’s global growth  (San Francisco, CA – March 30, 2015) Cyara announced today that it has hired Sean Coleman as Executive Vice President, Global Sales. This is a new position for Cyara and represents the Company’s strong growth globally, particularly with customers in Europe and North America. “Sean is Read More

New Case Study Shows Value of Automated Customer Experience Testing

Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience (San Francisco, CA – February 18, 2015)  Cyara recently published a new case study on a large retail energy leader in the United States who used Cyara’s automated customer experience testing to ensure that the lights Read More