Cyara Chat Honored for Exceptional Speech Technology, Bridging the Gap Between
Self-Service and Assisted Calls with a Well-Executed Chat Experience
San Francisco, CA, (June 15, 2015) — Cyara announced today that TMC, a global, integrated media company, has granted Cyara Chat (Testing) a 2015 Speech Technology Excellence Award. Cyara Chat Testing is a proactive, exception-based approach that bridges the gap between self-service and assisted calls with a well-executed chat experience.
The eleventh annual Speech Technology Excellence Award, presented by CUSTOMER Magazine, honors companies who have demonstrated innovation in speech technology solutions that improve the bottom line for their customers.
Industry research shows that 65% of customers using a self-service option will choose web chat if it is a convenient bridge between the self-service channel and waiting on the phone for an agent. Chat Testing alerts an organization to problems with chat interactions before their customers do, avoiding negative customer experiences and damage to the organization’s brand and bottom line.
Cyara Chat Testing emulates chat interactions ensuring an exceptional customer experience and includes:
- Familiar interface and a minimal learning curve for Cyara customers
- Sequential replay of Chat screens from the customer’s perspective to research issues
- Scalable from the largest to the smallest chat environments
- Script building tools for both customer and agent side testing
- Data-storage for MS-SQL and Oracle
“Cyara Chat Testing continues the Cyara tradition of giving customers the easiest-to-use, yet most powerful testing software available. Incorporating innovative features that our customers have told us are important to them, Chat Testing is fully integrated with the Cyara Platform, the customer experience market-leading platform today,” said Alok Kulkarni, CEO, Cyara.
More information on Cyara Chat Testing is available online.
“Cyara has demonstrated to the editors of CUSTOMER magazine that its product is both innovative and a leader in the speech technology industry. Cyara Chat Testing has proven its superior capabilities and has ultimately improved the bottom line for its customers,” said Rich Tehrani, CEO, TMC.
The Speech Technology Excellence Awards will be published in the June 2015 edition of Customer Magazine.
Cyara is the market-leading omni-channel customer experience testing and monitoring platform. Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform. For more information, please visit http://www.cyara.com, or connect with Cyara on Linkedin, Twitter, and Facebook.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews, and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; IoT Evolution Conference & Expo; SmartVoice Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo; Fitness and Sports Wearable Technology (FAST) Expo, WebRTC Conference & Expo; and more. Visit TMC Events for additional information.
For more information about TMC, visit www.tmcnet.com.
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