(Redwood City, CA – Oct. 4, 2016) — Cyara Solutions Corp., provider of the market-leading omnichannel discovery, testing, and monitoring platform for delivery of flawless customer experiences, today announced the appointment of James Isaacs in the newly created position of President for Cyara.
Isaacs will be responsible for Cyara’s customer-facing operations which include global sales, marketing, customer support, customer success, and professional services, and advancing Cyara’s global revenue growth. He will provide Cyara’s executive management team with market strategy, corporate performance, and global operations expertise.
Isaacs has 30 years of leadership experience in operations, sales, product management, and development. Previously he was CEO of Mocana Corporation, a secure IoT platform vendor. Prior to Mocana, Isaacs worked in sales, product management, and corporate development positions with Apple, 41st Parameter, Danger, Inc. and Concentric Network Corp.
“James is an absolutely critical addition to Cyara’s executive team,” said Alok Kulkarni, CEO of Cyara. “His experience achieving global scale for a number of high growth, enterprise software companies will be instrumental as we accelerate Cyara’s growth in customer experience testing and monitoring.”
“Cyara is well-positioned to help organizations quickly identify and mitigate customer experience gaffes. At the same time, large brands want to avoid reputational disaster and ensure a positive outcome for their customer,” Isaacs stated. “I am looking forward to contributing to Cyara’s success.”
Isaacs earned a BA in International Relations with an emphasis in Economics at Stanford University, and an MBA at University of California, Berkeley.
As the global, market-leading provider of an omnichannel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world that use the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter, and Facebook.