Cyara FIVE Honored for Exceptional Innovation as an Omni-channel Testing and Monitoring Platform that Removes Development Barriers of Risk, Cost, and Time
San Francisco, CA (January 20, 2015) — Cyara announced today that TMC, a global, integrated media company, has named Cyara FIVE as a 2015 CUSTOMER Product of the Year Award winner. Cyara FIVE is the latest and most advanced version of Cyara’s omni-channel customer experience testing and monitoring platform.
Cyara FIVE enables CX professionals to take control of their customer experience environment with “software that is fun to use.” The comprehensive platform supports the logical transition of channels that Cyara customers offer consumers, now including digital interactions such as chat, email, and web callback. Significant functionality has been added in Cyara FIVE that will support Cyara customers in delivering the customer experience they have designed, including:
- Improved interface usability for CX testers
- Efficiency gains for testing of 30% over the previous release of the Cyara Platform
- Improved enterprise administration, improving run times by 30-40%
- Architecture changes to enable cross-channel testing
“Cyara pioneered the concept of putting control of the quality of the customer experience in the hands of our customers by building the easiest-to-use, yet most powerful, testing software available. Cyara FIVE continues this tradition, incorporating innovative features that our customers have told us are important to them,” said Alok Kulkarni, CEO, Cyara.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Cyara with a 2015 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Its Cyara FIVE solution has proven deserving of this elite status, and I look forward to continued innovation from Cyara in 2015 and beyond.”
The 17th Annual Product of the Year Award winners has been published in the January/February 2015 issue of CUSTOMER magazine.
Cyara is the fastest growing provider of an omni-channel customer experience testing and monitoring platform. Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform.
TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management, and more. Please visit http://customer.tmcnet.com for more information.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; Customer Experience (CX) Hot Trends Symposium; DevCon5 – HTML5 & Mobile App Developer Conference; LatinComm Conference and Expo; M2M Evolution Conference & Expo; Mobile Payment Conference; Software Telco Congress; Super Wi-Fi Summit – The Global Spectrum Sharing and TV White Space Event; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo III; Fitness and Sports Wearable Technology (FAST) Expo II, WebRTC Conference & Expo IV; and more.
For more information about TMC, visit www.tmcnet.com.
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