(Redwood City, CA – March 1, 2017) — Cyara, a leading provider of multi-touch customer experience testing and monitoring solutions, today announced the latest addition to the Cyara Global Partner Program, Voxai Solutions, Inc. This agreement formalizes a long-standing relationship between the two parties, and enables a deeper integration of services and solutions. Through the partnership, Voxai will further enhance its customer contact center technology offering with the addition of Cyara’s award-winning omnichannel platform.
The integration of the Cyara Platform and its expertise around the Customer Experience Innovation Lifecycle (“CXIL”) will further enable Voxai to deliver on its promise of an extraordinary customer journey, with even greater efficiency and trouble-free solution deployments.
“The Voxai partnership will enable Cyara to continue to expand our footprint as the industry-leading automated testing, monitoring, and discovery platform,” said Bill Bryant, Director of Global Alliances at Cyara. “Voxai’s already impressive customer base can now benefit from Cyara’s CXIL best practices to drive innovation and optimization.”
“Voxai is extremely pleased to formalize the partnership with Cyara. Testing is a critical part of the project deployment process that we take very seriously,” said Hassen Pruitt, Director of QA at Voxai. “In fact, we are one of the very few companies in the contact center industry who maintains a full-time Quality Assurance department. Cyara software products have become a critical tool that we rely on to improve the scope, depth, and efficiency of our testing exercises.”
About Voxai Solutions, Inc.
Voxai provides best-in-class services to transform, enhance, or manage customer engagement platforms. As a Genesys Partner and a Hosted Solution Partner we offer comprehensive services expertise for the full suite of Genesys contact center products on premise, or as a cloud-based solution. Over 11 years, and millions of customer interactions for Fortune 500 commercial and government customers has resulted in the Voxai Value. The Voxai Value is our experience-vetted, comprehensive approach to solution management that supports companies who want to provide an extraordinary customer journey. For more information please visit www.voxai.com.
Cyara was founded in 2006 with a mission: gather the best expertise in the industry to reinvent customer experience. Today, Cyara has fulfilled that promise, as market-leading provider of an omnichannel discovery, testing and monitoring SaaS platform. Over 150 employees around the globe help the world’s most premier companies use Cyara’s platform to accelerate the delivery of seamless and frustration-free customer experiences across every channel. Thanks to Cyara, organizations with combined revenues of over $3 trillion deliver billions of flawless customer interactions every day. Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015 and was Frost & Sullivan Australia’s 2016 Vendor of the Year for Customer Interaction Management Platform Testing. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter, Facebook, and YouTube.
TallGrass Public Relations