Technical Support

Cyara delivers consistent, continuous, cost-effective technical support that helps ensure maximum uptime and performance of your Cyara deployment or on-demand service. We offer 24/7 round the clock technical support ensuring you can count on us when you need us the most. Our technical support engineers are highly trained not only in the Cyara Suite but are trusted advisers in the Contact Center technology ecosystem. Cyara offer technical support over the phone and via email. Onsite support staff are also available based upon your business requirements. We can tailor a support plan suited to your specific needs.

 

“Throughout the setup and the stress testing phases we found Cyara’s support, willingness to work alongside us and general communication really excellent. I would not hesitate to engage them again.”

Morag Colston, ASB Bank

 

Standard Maintenance

Our standard support agreement includes the following:

  • On call support during business hours
  • Service Level Agreement guaranteeing a response to your initial inquiry within 4 hours
  • Free Software Updates
  • Free Bug Fixes and Patches
  • Free Remote Access Support

We also vary the standard maintenance contract depending on your unique requirements.