Cyara

Cyara Customer Experience Assurance Platform

Archives for 2014

Six Core Values to Build a Great Customer Experience

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‘Customer Experience is today’s business benchmark,’ according to a blog post by Martin Zwilling published earlier this year on Forbes.com. In this post, Zwilling asks, “What is that customer experience that every modern marketer is talking about, and how do you measure it?” An equally weighty question that I often ask is, “how do you […]

Quit Rolling the Dice; Monitor Your Customer Experience

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As the demographics of consumers change and the market becomes more global, the number of face‐to‐face interactions with customers is decreasing or, in many cases, disappearing altogether. Companies now rely heavily, and sometimes exclusively, on technology to support customer interactions. If those interactions are not satisfying to the customer, they will switch, and in some […]

Measure, Compare and Monitor Voice Quality for a Better Customer Experience

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How serious are you about the customer experience? No – really how serious are you? James Allen from the Harvard Business School found that although 80% of businesses state that they offer a great customer experience, only about 8% of customers feel the same about their experience. You can have the greatest product or most […]

What is the GNU Bash Vulnerability?

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Ensuring the security of our software against external vulnerability is a primary concern for Cyara.  Unfortunately in today’s world, the threat of bugs and security breaches is all too common. Over the past few days you may have heard about the Bash Shellshock Command Injection Vulnerability. This is a critical vulnerability that has been reported in […]