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Archives for 2014

Six Core Values to Build a Great Customer Experience

December 19, 2014 by Gary Lam, Solutions Engineer, Cyara

‘Customer Experience is today’s business benchmark,’ according to a blog post by Martin Zwilling published earlier this year on Forbes.com. In this post, Zwilling asks, “What is that customer experience that every modern marketer is talking about, and how do you measure it?” An equally weighty question that I often ask is, “how do you […]

Filed Under: Customer Experience, CX Assurance Blog

Quit Rolling the Dice; Monitor Your Customer Experience

December 12, 2014 by Kelly Zunker, Strategic Accounts Director

As the demographics of consumers change and the market becomes more global, the number of face‐to‐face interactions with customers is decreasing or, in many cases, disappearing altogether. Companies now rely heavily, and sometimes exclusively, on technology to support customer interactions. If those interactions are not satisfying to the customer, they will switch, and in some […]

Filed Under: Customer Experience, CX Assurance Blog

Measure, Compare and Monitor Voice Quality for a Better Customer Experience

December 9, 2014 by Gary Lam, Solutions Engineer, Cyara

How serious are you about the customer experience? No – really how serious are you? James Allen from the Harvard Business School found that although 80% of businesses state that they offer a great customer experience, only about 8% of customers feel the same about their experience. You can have the greatest product or most […]

Filed Under: Customer Experience, CX Assurance Blog

Three Ingredients for Lasting CX Improvement

November 26, 2014 by Gary Lam, Solutions Engineer, Cyara

It’s a typical Sunday evening, and I am channel surfing the 500 or so US cable stations. I am a food show junkie, and Bar Rescue on SPIKE catches my eye. This show is typically about a failing bar, and the bar owner, who has no vision for how to get out of debt and […]

Filed Under: Customer Experience, CX Assurance Blog

Cyara’s Response to the POODLE Vulnerability

November 24, 2014 by Luan Tran, CTO, Cyara

The “New Normal” seems to be an ever-increasing number of security breaches or cyber attacks. This blog addresses the POODLE (Padding Oracle On Downloaded Legacy Encryption) vulnerability that surfaced last month. The purpose of the blog is to help you understand this vulnerability and to let you know how Cyara has responded. What is POODLE? […]

Filed Under: Customer Experience, CX Assurance Blog

What is the GNU Bash Vulnerability?

October 8, 2014 by Luan Tran, CTO, Cyara

Ensuring the security of our software against external vulnerability is a primary concern for Cyara.  Unfortunately in today’s world, the threat of bugs and security breaches is all too common. Over the past few days you may have heard about the Bash Shellshock Command Injection Vulnerability. This is a critical vulnerability that has been reported in […]

Filed Under: Customer Experience, CX Assurance Blog

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