Voice Quality Validation for At-Home Agents
How to use Pulse to test voice quality of at-home agents to assure call quality. Useful for agents who regularly work at home or are there due to COVID-19.
Agent Experience
Are Calls Getting to the Right Agent in your Contact Center?
Learn how a Cyara customer saved time and effort and ensured calls to their geographically distributed Avaya-based contact center were going to the right agents.
