Join Us on Our Roadshow!
We are hitting the road for 3 days of interactive sessions with conversational AI experts, good food, and some friendly competition at Topgolf this Fall!
Conversational AI
Don’t Let These Commonly Confused Chatbot Terms Get the Bot-ter of You
We clarify some key chatbot terminology: chatbot vs conversational AI and virtual assistant; AI vs machine learning; NLU vs NLP; and more.
When to Chatbot, and When to Chat-Not
Chatbots are a useful tool that can help you improve CX. However, there are instances where chatbots are out of place. Read to learn more.
What’s the Optimum Confidence Threshold for My Chatbot and Why Do I Need One?
Do you know what the optimum confidence threshold for your chatbot is? Read this blog to learn what it is and why you need one.
How to Gain a Deeper Understanding of Your NLP Engine to Influence the Performance of Your Training Data
If you’re struggling to understand your NLP engine to influence the performance of your training data, we have words of advice from chatbot building expert Alison Houston.
How to Automate Testing of Your WhatsApp Chatbot
With Botium and Appium, it is now possible to run automated end-2-end tests of the conversational flow of your WhatsApp chatbot.
Four New Year’s Resolutions for a Well Performing Chatbot
Improve chatbot quality—reduce fallback to live agent, improve customer outcomes, and reduce spend. Learn how with our 4 chatbot resolutions.
How to Build and Scale a Chatbot
Looking to learn how to build and scale a chatbot model? Our in-house expert Alison Houston shares practical guidance and advice.
How Can I Generate Quality Chatbot Utterances?
Generating chatbot utterances doesn’t need to be complex. In this blog our own Data Model Analyst, Alison Houston, shares her insight into generating the best quality utterances for you to apply to your own conversational ai platforms.
The Six Common Challenges of Underperforming Chatbot Intents
Learn how to identify several types of struggling conversational AI intents in order to rectify them, and improve your chatbot’s performance.
Detecting Dead Ends in the Chatbot Conversation Flow
Botium identifies missing paths and dead ends in the conversation flow and helps provide a great user experience no matter what path the user takes.
