Why NPS Isn’t Enough
Net promoter score (NPS) serves as a simple way to measure overall customer experience, but it falls short when used as a single source of CX truth.
CX Metrics
Cyara Launches New Automated CX Assurance Solution
Learn how contact centers can assure flawless cx even from at-home agents with LiveVQ, a new solution for real-time voice quality monitoring & diagnostics.
How Crucial Is Showing ROI of Customer Experience Initiatives?
Customer Experience (CX) is a differentiator that will set you apart from your competition. Learn the importance of showing its ROI.
A New Answer to: How Much Does a SEV1 Cost Your Organization?
An update on how to answer the question: How Much Does a SEV1 Cost Your Organization? asked first by Sr. Strategic Accounts Director, Kelly Zunker.
Achieving Alignment in the CX Development Cycle
Read why it’s important for the business and technology sides of an organization to be aligned, and how this alignment can be achieved.
How Much Does a SEV1 Cost Your Organization?
Learn how much a SEV1 incident might cost your organization in terms of revenue and customer satisfaction.
Highlights from Xchange 2018
Read about the expert advice on CX, going agile, and voice quality that attendees heard at Cyara Xchange 2018.
Embracing Agility at Anthem, Airbnb, & Capital Group
Read best practices and war stories from the CX trenches related at the inaugural Cyara Xchange 2018 conference in San Francisco.
Are Your CX KPIs Crystal Balls or Rear-View Mirrors?
Learn about measuring, testing, and managing CX with innovative metrics, which we call Operational Customer Experience (OCX).
Getting Business and IT to Work from the Same CX Agenda
Read why it’s important for the business side of an organization to share outcomes — rather than requirements — with the technology side.
Can You Hear Me Now? 4 Best Practices in Voice Quality Monitoring
We all know how frustrating it is when you can’t clearly hear the person on the other end of the phone line. How many times have you simply hung up on someone and called back to try and get a better connection? Well, it’s one thing to call back your friends, family, or colleagues. But, […]
Introducing Cyara 7.1 – Improved Monitoring for Flawless CX
Read about the enhancements in Cyara 7.1, and the new features that will help our clients ensure they can deliver a flawless CX.
