The Critical Role of Incident Management in Contact Centers
A call center must prevent incidents that impact customer experience and address any incidents that do arise quickly and effectively. This is incident management.
Incident Management (Sev 1 Sev 2 Sev 3)
Cyara Debuts NEW Premium Support Services
Cyara debuts a deeper level of Support Services for customers requiring faster SLAs and more assistance when issues in their CX assurance investment arise.
