Assuring Tomorrow’s Customer Experiences. Today.
Cyara Acquires Spearline
On March 27, 2023, Cyara announced the acquisition of industry-leading global communication testing company, Spearline.
Cyara is a leader in the customer experience assurance industry, with expertise in contact center and conversational AI testing and monitoring. Spearline brings expanded global in-country dialing capabilities as well as assurance for voice and video-based communications across WebRTC, VoIP, fixed-line, and cellular networks.
Together, Cyara and Spearline offer an unmatched level of excellence and the broadest solution set available to help businesses make every customer interaction flawless.
Cyara assures voice, digital and AI-based interactions, with cloud-based testing and monitoring solutions that ensure the delivering of customer experiences, and reduce the risk of customer-facing defects.
Spearline guarantees a better customer experience by testing, monitoring, and benchmarking voice- or video-based communications across Fixed Line, Cellular networks, VoIP, and WebRTC.
Focusing on emerging trends of cloud migration (WebRTC) and conversational AI
Unmatched Global Bench Strength
Over 450 employees across the globe
Unmatched Customer Base
Dedication to customer success, with an NPS of 65+