Employee Profile
Nancy Bergantzel

What drew you to a career at Cyara originally and how has the company changed since?

I started at Cyara in March 2019. I had long been in the IVR/Contact Centre space working for a provider supporting some of the same the technologies that Cyara supports. I was very interested to join Cyara and support clients from the other side of the business – testing and assuring that applications like the ones I used to build were working as designed.

Cyara continues to grow as a company and offers even more feature rich capabilities to our customers and I continually learn something new that will benefit our clients. We have added some exciting features to the platform – Call Explorer for one that makes it easier than ever to build reusable test cases that support test automation capabilities.

What does a typical day look like for you and what are you currently working on?

I support our Sales Account Executives in pursuit of customers for life. I provide demos of our platform and work with current customers to provide insight and information on how to leverage Cyara to support ongoing and ever-changing needs for automation. I also assist in creating presentations and building out demonstrations of our product capabilities – beyond just answering calls – meaning integration for testing Contact Centre functions like agent simulation using our Cyara Virtual Agent component, multi-channel testing needs, integration with other off-the-shelf products that support customers development lifecycles (CI-CD, DevOps, ticketing, etc.).

I am currently supporting a lot of new prospect opportunities. There are many customers that are in various stages of migrating to new contact centre platforms, and I work with them to understand their testing and monitoring needs, then share how these needs can be met by using Cyara. I support our team by creating documentation to share with prospects or to assist new hires in learning about Cyara.

Tell us about your work life harmony at Cyara?

I feel like my work/life balance at Cyara is something I have never realized in my career. There is not a pressure that makes me anxious about life getting in the way of my job. I know if something were to come up with my family that I need to take care of, my team and Cyara are there to support me. I have witnessed it time and again. We have a job to do, but we have broad experience and a true team atmosphere that allows life to matter as well.

Describe your current role at Cyara:

I am working with our Sales Support team as a Principal Solutions Architect. We’re a group of people with similar backgrounds in the industry and we all have a passion to support our partners in sales by leveraging our knowledge of the industry and listening to other members of the team. I am passionate about learning everything I can about the Cyara platform and strive to dig in and learn the product we sell, so I can provide an honest recommendation of Cyara with a clear understanding of what the product does. I’m also in a role where I help to onboard new SA’s and hopefully ease their transition into working at Cyara. I don’t mind writing documentation that will help other members of my team and always share when I learn something new.

How would you describe the culture at Cyara?

Cyara is a second family. Everyone values and supports one another here. If you need help with anything, you can ask a current team member, or someone in another group, and you always get an answer. When we have team meetings, you can feel the rapport whether it’s our immediate team, or a company wide meeting. Cyara strives to be inclusive and engaging with everyone who works here.

What has been the most empowering moment in your Cyara career journey?

There were some significant wins last year with prospects we’ve been working with for over a year! Seeing those prospects become customers and onboarded successfully means I have done something right. I also like that many of these wins are customers that have come back around and asked what more Cyara can provide to them for their continued changes and growth. “Customers for life” is our motto and I see it every day!

What are you passionate about in your role?

I am passionate about the ability to always learn something new and Cyara supports that by the broad offering we have. No two clients are the same and there are always new ways to help them out. I also like that most of the time I can try out something on our platform myself and experience usability as a customer would.

How does Cyara help support your sense of purpose in your career?

There are great growth opportunities here at Cyara. We’re always innovating and advancing the product; and with that adding to our team. Our product group is also an open door where we can bring ideas of our own, or those of our customers to offer enhancements or potential thoughts on features that would benefit our solution. It’s refreshing to work somewhere with open doors and open minds.

What have you gained from working at Cyara from a career perspective?

I feel like I have a place to work for the long term. There are enough engaging opportunities here and I repeatedly continue to learn something new. Whether it’s something tied to how a client wants to leverage our product for their ever-changing needs, or how to design a solution using our product that meets their needs, or just the ability to continually use our platform to level up my skills – I don’t feel like I will run out of ways to continually improve.

If you could describe Cyara as an employer in 3 words, what words would you use?

Sincere, Humble, Approachable

How has Cyara’s global approach to diversity helped you in your career so far?

We have a broad range of employee and customer diversity. There are a lot of backgrounds and cultures that I get to interact with on a regular basis. It’s exciting to listen to perspectives from other team members in Australia and EMEA and to learn from each other. Whether it’s sharing personal interests or even watching how other team members overseas demonstrate the Cyara value to clients. We’ve all lived through a difficult year with the pandemic and reduced face-to-face communication, but Cyara finds ways to bring us together. We’ve had “lunch and learn” sessions, diversity and inclusion training that made me appreciate some things that I may not have been aware of, video face time which I sometimes dread, but all in the sense of true compassion for everyone that works here.