Employee Profile
Hermy Tak-Williams

Project Manager, EMEA

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Employee Profile-Hermy Tak-Williams

It’s a great culture – always at the forefront of making sure they are moving with the times. There is respect from all colleagues/management to empower you to do your job.

What drew you to a career at Cyara originally and how has the company changed since?

I didn’t know anything about Cyara, a recruiter messaged me via LinkedIn. I didn’t even know CX was a thing back then! The company has accelerated so quickly and the software is amazing!

What does a typical day look like for you and what are you currently working on?

Starts with a daily stand-up with the team and check in to make sure everyone is set up for the day. Log into the PM portal and check what tasks are priority for the day and start working on these. Currently working on a variety of projects including transactional, Fast Start Packages and a long-term 12+ month project with a customer who has purchased the entire Cyara portfolio.

How do you find a balance between work and family life at Cyara?

Really easy, the company promotes this work/life balance. I get to walk the dog or do a quick workout during my working day which was unheard of in my previous role.

Describe your current role at Cyara.

I’m a Project Manager for EMEA in the Customer Delivery Team. I work closely with all teams within Cyara, I am responsible for managing any closed deals that have a requirement for professional services. I manage my team to deliver the objectives and then work closely with Customer Success to ensure a seamless handover from project to in-life.

How would you describe the culture at Cyara?

A great culture – always at the forefront of making sure they are moving with the times. There is respect from all colleagues/management to empower you to do your job.

What has been a career highlight during your time at Cyara?

Getting asked to help set up and run a Project Management Office not long after I started, alongside my role as PM.

What are you passionate about in your role?

All of it, I am that kind of person who will give 100% to my job because I love being a Project Manager.

What have you gained from working at Cyara from a career perspective?

Exposure to different industry as I was already 20yrs in as a PM in my career.

If you could describe Cyara as an employer in 3 words, what words would you use?

Flexible, innovative, supportive.

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