Employee Profile: Keerti Somasundaram - Cyara

Employee Profile
Keerti Somasundaram

Senior Software Engineer, Australia

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Employee Profile-Keerti Somarsundaram

Cyara strongly encourages family first. I’m thankful for the work from home/virtual environment, this has allowed plenty of time for family and it’s great to work for a company who put a focus on a work life balance for their employees.

What drew you to a career at Cyara originally and how has the company changed since?

I had very little knowledge about the CX industry before joining Cyara. After a few months I realized that the product we’re developing has such a massive impact for our customers. Since I joined, we have adopted SAFE Agile framework and are super organized and streamlined in releasing features.

What does a typical day look like for you and what are you currently working on?

My work day starts early like others with a coffee. I like to listen to music when I’m working on my features. I usually have a stand-up meeting with my team and then continue working until 5.00 PM. In the afternoon I also like to try to fit in a quick 10–15-minute walk around my neighbourhood which refreshes and keeps me going for the rest of the day. Our planned meetings include stand-ups, refinement sessions with product owners, technical discussions with members from other teams on architecture and guidelines and of course some virtual drink sessions on Friday to help us de-stress and relax. It’s a busy day but its structured and works well for me and allows for time out and some fresh air.

Currently I’m working on a feature that improves the usability around usage of audio streaming in test case results that’s frequently used by our customers. This feature will help our customers troubleshoot their test cases more effectively.

Tell us about your work life harmony at Cyara?

My work life harmony is well balanced. Cyara strongly encourages family first, having said that I look forward to spending time with my daughter everyday evening. I am thankful for the work from home/virtual environment, this has allowed plenty of time for family and it’s great to work for a company who put a focus on a good work life balance for their employees.

Describe your current role at Cyara

I am a Senior Software Engineer at Cyara. Some of the important highlights of my role are development of new features, supporting our production systems and helping fix customer issues, helping the team discover and plan for our upcoming releases, setting up technical discussions to help improve quality of our systems, mentoring junior developers, helping review the code of other teams, and continuous learning to keep track of the frameworks and technologies that we use in our platforms.

How would you describe the culture at Cyara?

The culture at Cyara is exciting and at the same time casual. In my 2 years since I joined at Cyara we have completed 8 releases and we love to ship new features. I look forward to every release as this holds something new to learn and the opportunity to work with some exciting people in different teams. Cyara’s core values (teamwork, humility, quality and customer obsession) is the main driving factor behind this and it allows a highly collaborative work environment that works really well.

What has been the most empowering moment in your Cyara career journey?

That moment arrived sooner than I even realized, during my 3rd day at Cyara, I was asked to explore a new technology and was given the authority to do research and propose options. I was grateful that they empowered me to do this in my first week which made me feel like I’d made the right decision to join a company that offers this kind of empowerment so quickly into a new role. It showed me that they understood my skills and I felt very much part of the team at the start.

What are you passionate about in your role?

Having the opportunity to work with a team of highly skilled and motivated engineers that helps me improve my skills in a variety of aspects. I’m passionate about web development and my current role gives me the space and time to learn new things.

How does Cyara help support your sense of purpose in your career?

For me the most important purpose at work is to be able to constantly learn and produce something that will help make someone’s life better. At Cyara I have a highly energetic team and an environment that allows me to keep learning new things and helps me keep motivated and excited when I wake up every day. I want to quote some famous lines by late Dr APJ Abdul Kalam: “Love your job but don’t love your company, because you may not know when your company stops loving you…”

What have you gained from working at Cyara from a career perspective?

The most important thing I have gained is the opportunity to work with some excellent people at Cyara who are highly experienced and technically competent folks at what they do. I’m also getting opportunities to work on some leading frameworks and technologies that help strengthen my knowledge in my line of work.

If you could describe Cyara as an employer in 3 words, what words would you use?

Teamwork, Motivating and Fun.

How has Cyara’s global approach to diversity helped you in your career so far?

This has helped me in widening my thought process. With a diverse team, it helps me share my ideas and receive feedback that improves the way I write code and interact on a day-to-day basis. My entire team are geographically dispersed so there’s a high level of respect for all our skills because we work closely as a team and are constantly learning from each other to deliver results for our clients.

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