Genesys Cloud for CX Innovation

Genesys Cloud for CX Innovation

Join us on Thursday, March 25, 1:00 – 3:30 pm AEDT

Hosted by: Cyara | Genesys | Telstra

As we transition to an increasingly digital economy amongst unprecedented social challenges, it is essential for organisations to deliver personalised, fast and convenient customer experiences at scale. Genesys Cloud powers deeply connected, meaningful experiences with an easy-to-use omnichannel cloud contact centre that scales seamlessly whilst lowering operational costs. During this virtual event, you will hear real life stories about APAC-based Genesys Cloud customers who are at the forefront of CX transformations in our region. You will also get to see the Genesys Cloud platform in action and learn about cutting edge migration automation technologies from Cyara that are helping customers reduce implementation costs as well as accelerate and de-risk their cloud migrations.

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Session Session Details
1:00 – 1:20 Genesys Cloud Innovation and Customer Stories Paul Edmondson, Director, Enterprise & Government, ANZ, Genesys, will introduce us to Genesys Cloud and how it is helping deliver transformational results for customers in the region.
1:20 – 1:30 Telstra for Genesys Cloud Drew Charlton, Group Manager at Telstra, will take us through Telstra’s approach for Genesys Cloud implementations and how this has benefitted customers.
1:30 – 1:45 Cyara Migration Accelerator for Genesys Cloud Arun Kumar, Alliances Director at Cyara, will take us through the Cyara migration automation platform for Genesys Cloud, and showcase how it is helping customers fastrack and de-risk their implementations.
1:45 – 2:15 Genesys Cloud Customer Insights Sian Jenkins, Marketing Director, ANZ, at Genesys will host Genesys Cloud customers Defence Force Recruitment and Department of Health and Human Services, and the Telstra leadership team to discuss their transition to a cloud-based customer experience. We’ll uncover insights into business value, best practices and lessons learnt.
2:15 – 2:20 Break
2:20 – 2:50 Cyara Migration Accelerator Platform Demonstration David Inglis, Principal Solution Architect, will take us through a live on-premise IVR to Genesys Cloud migration, showcasing a range of automation technologies in the process.
2:50 – 3:20 Genesys Cloud Platform Demonstration Courtney Harland, Senior Solution Consultant, Genesys, will take us through a Genesys Cloud platform demonstration and core configurations.
3:20 – 3:30 Event Summary and Wrap Up


Drew Charlton

Drew Charlton Group Manager, Telstra

Mark Buckley

Paul Edmondson Director, Enterprise & Government, ANZ, Genesys

Courtney Harland

Courtney Harland Senior Solution Consultant, Genesys

David Inglis

David Inglis Principal Solution Architect, Cyara

Sian Jenkins

Sian Jenkins Marketing Director, ANZ, Genesys

Arun Kumar

Arun Kumar Director Channels & Alliances, Cyara

Jodie Quilliam

Jodie Quilliam Director Services and Process Transformation, Department of Health and Human Services

John Reynolds

John Reynolds Project Lead for the Contact Centre transformation, Defence Force Recruitment

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