The contact centre has become the turning point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences. To accomplish this, the vast majority of enterprises are moving their contact centre to the cloud, for benefits including reduced cost to serve and a more personalised and responsive customer experience.
But many enterprises are held back due to concerns about security, cost over-runs, systems integration, the management of legacy infrastructure and leadership inertia. There is a lot of complexity and risk involved, but Cyara helps mitigate those risks at every step of the migration process—with automated documentation of your current CX, functional and regression testing on your newly built cloud system and load testing to pressure-test in pre-production, and monitoring in production—while accelerating development at the same time.