Secure Seamless
End-to-End CX
with Cyara
Test, validate, and optimize customer journeys at every stage.
Identify CX Issues Before They Impact Your Bottom Line
Whether you’re simulating high call volumes, performing voice load testing, or monitoring CX journeys in real-time, Cyara’s IVR testing tools ensure seamless experiences by identifying issues early, so you can resolve them before they impact your customers.
24/7
End-to-End CX Visibility
50%
Increased Time-to-Market for IVR Updates
95%
Time Savings on Test Execution
90%
Less Time Spent on Critical Errors
80%
Reduction in Regression Test Time
90%
Recapture of Abandoned Callers
Experience how Cyara delivers real results.
Request a demo today.
Cyara’s IVR Testing Platform combines the power of our IVR solutions into a single platform, simplifying and streamlining testing and monitoring across all CX touchpoints
VELOCITY
Functional & Regression Testing
- Automates test-driven development, aligning teams for faster, more accurate outcomes.
- Speeds up customer experience journey mapping to accelerate time-to-market.
- Provides automated reporting to quickly identify and resolve defects.
- Ensures comprehensive testing of critical CX technologies, such as interactive voice response testing, improving reliability.
CRUNCHER
Performance Testing
- Ensures performance testing at scale to maintain system reliability.
- Proactively detects defects to minimize customer impact and reduce downtime.
- Allows flexible load test scheduling to optimize testing efficiency.
- Integrates data insights to enhance collaboration and speed up issue resolution.
- Self-serve implementation – No professional service required.
PULSE
Real-Time CX Monitoring
- Delivers holistic visibility to ensure all CX systems perform seamlessly.
- Automates monitoring and real-time alerts to quickly address critical issues.
- Customizable dashboards simplify collaboration and incident tracking.
- Provides real-time and historical data, including voice test insights, to resolve CX issues faster.
Learn more about Cyara’s end-to-end CX Assurance capabilities
Trusted by Leading Companies
Across Insurance, Healthcare, Financial Services, Banking, Retail, Travel & Hospitality, Technology, Utilities, Government industries, and more!
Hear it Straight from Cyara Customers
“Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.”
Quality Assurance Director, Major Australian Bank
“Cyara’s real-time monitoring allowed our engineers to quickly resolve issues while providing executives with high-level insights into our overall performance. This has transformed how we manage our customer experience.”
— Richie Gass, Sr.
Manager of Telephony, Blue Shield of California
“Cyara was definitely much more intuitive than the competition. It really was an easy tool to use and very easy to implement. I’d definitely recommend [Cyara], it has a lot of great features.”
— Steve Correa
Sr. System Engineer, AT&T
Discover how Cyara’s customer experience monitoring tools can save you time, reduce costs, and positively impact your bottom line.
Transforming CX: Our Clients’ Journeys
Delivering Healthy CX is Critical for a Major Plan Provider
Blue Shield of California used Cyara for 24/7 CX monitoring, achieving 90% faster incident resolution and improved regulatory compliance.
Building a Better Banking CX for Every Customer Call
A Major Australian Bank achieved 80% faster regression testing with Cyara and improved voice quality success rates to 99.7%.
Empowering Efficiency & Scalability in Telecom Testing
AT&T gained scalability, improved CX reliability, and reduced manual testing with Cyara automation, ensuring flawless platform performance.
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