Banking
Lay the foundation for the future of banking by ensuring a seamless digital experience
Reduce overhead costs and take your digital banking experience to the next level with Conversational AI testing
In the face of declining customer confidence amid recession fears, higher interest rates and persistent inflation, banks must embark on their biggest cost-cutting exercise since the financial crisis began. Leveraging self-service within their contact centers provides a key opportunity for banks to decrease their spending on live agents. How? By redirecting their focus towards automation in the form of Conversational AI.
To meet evolving customer expectations, financial institutions must begin applying Virtual Assistants to offer intelligent propositions and smart servicing. When successfully implemented, banks can reduce overhead costs and provide more ways to service customers without sacrificing quality within their customer experience (CX).
But, customer satisfaction can only be stellar if all CX functionalities work as expected…
Financial Institutions are relying on Conversational AI more than ever before.
Digital transformation in the banking industry looks like this:
$1Tn
annual added value potentially
delivered by AI technologies
Mckinsey
75%
of banks (with over 100 billion in assets) are implementing AI strategies
UBS Evidence Lab
43%
of survey respondents prefer to use Conversational AI
Humley
The emergence of FinTech has piled the pressure on financial institutions to elevate their digital CX. However, budget constraints, complex back-end integrations and the enormous amount of data required to support FinTech solutions pose a daunting challenge on multiple fronts.
To leverage your investment in Conversational AI & provide a frictionless experience, implement a comprehensive testing strategy.
With Cyara Botium, you’ll be able to:
Reduce hold times
An underperforming virtual agent can easily become a liability when improperly maintained. If it’s unable to handle customer requests, incoming calls will end up routed to an agent, putting more pressure on your contact center.
Cyara Botium is equipped with every functionality and test type required to assure, maintain and monitor your conversational application to maximize call deflection rate and reduce hold times.
Ensure data security and privacy compliance
Data privacy concerns are paramount for banks since they manage large volumes of sensitive customer information. Data breaches can have dire consequences. Privacy and data security compliance is an increasing concern, and protecting customer data is an absolute prerequisite for existing in the business.
Since Conversational AI technologies have become responsible for collecting personal information, they are highly attractive to hackers and malicious attacks. Consequently, security and GDPR Testing should be an essential part of your testing strategy. With Botium, we can help you detect security issues and keep your Conversational AI compliant with regulatory bodies.
Provide personalized omnichannel experience
Digital leaders continuously raise the bar on personalization. Anticipating customer needs enables them to offer highly tailored services, personalized solutions and distinctive experiences at scale in real-time. This hyper-personalization requires additional complexity in the form of back-end integration and extended platform coverage.
With Botium, you can test two-factor authentication and cross-device fragmentation. Plus, Botium’s end-to-end (E2E) Test automation helps ensure consistent quality across multiple browsers and platforms, giving you a holistic view of the entire customer journey.
Talk with an expert today!
It’s time to create a better experience for your banking customers through the convenience of a fully tested, secure, and seamless self-service channel.
Cyara Automated CX Assurance Platform
Cyara Botium is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Velocity
Functional & Regression Testing
Botium
Chatbot Testing & Assurance
Cruncher
Performance Testing
Pulse
Customer Experience Monitoring
ResolveAX
Agent Experience Assurance
Resources
Glossary: Essential Guide to Common Chatbot Terms
Datasheet: Cyara Botium
Product Demo: Minimize Risk with Cyara Botium
Learn More
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers