Solutions for Health Insurers
Deliver High-Quality Customer Care to Your Members, Now and Year-Round
For health insurance providers, certain times of year bring higher call volumes and increased demands on your agents and staff, as well as added strain on your network and technology. But the need for excellent customer service is always at its peak.
Don’t leave interaction quality to chance – let us help. Ensure your members always have access the plan information, answers, and support they need with our simple, automated CX monitoring solution.
Brands that Trust Cyara
Limited Time Offer: Toll-Free Monitoring FREE for 60 Days
Ensure your members and providers can always reach you when they dial your toll-free numbers.
Now for a limited time, get complimentary monitoring of up to 5 toll-free numbers, to help ensure your CX technology is answering, transferring, and performing flawlessly, 24/7. There are no strings attached, and no obligations. We’re here to help you do what you do best – deliver excellent customer experiences.
Ensure Your Systems Can Meet High Volumes in Time for Open Enrollment Season
Load-test customer journeys across voice and digital channels so you’re ready for open enrollment season. Cyara automates functional & regressing testing, decreases testing time & allows you to use resources more efficiently, reducing costs.
January 1st is an important time of year for us because people call with questions about their new healthcare policy. We have a lot of performance guarantees for that period, and catching this error prevented us from enduring an outage during peak time.– Staff VP, Healthcare
In the past, a severe outage would have happened, and only afterward could we address it. Now we can be proactive against potential production-based outages.– Staff VP, Healthcare
Learn All the Ways the Cyara Automated CX Assurance Platform Can Help You
Cyara Health Insurance Executive Brief
Read the Cyara Health Insurance Executive Brief for an overview of how to proactively monitor and improve customer experience in your contact center.
Blue Shield of California Customer Story
Learn how Blue Shield of California monitors CX 24×7 using Cyara to identify issues early, often before members and providers experience them.