Solutions for Health Insurers
Deliver High-Quality Customer Care to Your Members, Now and Year-Round

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For health insurance providers, certain times of year bring higher call volumes and increased demands on your agents and staff, as well as added strain on your network and technology. But the need for excellent customer service is always at its peak.

Don’t leave interaction quality to chance – let us help. Ensure your members always have access the plan information, answers, and support they need with our simple, automated CX monitoring solution.

Brands that Trust Cyara

Limited Time Offer: Toll-Free Monitoring FREE for 60 Days

Ensure your members and providers can always reach you when they dial your toll-free numbers.

Now for a limited time, get complimentary monitoring of up to 5 toll-free numbers, to help ensure your CX technology is answering, transferring, and performing flawlessly, 24/7. There are no strings attached, and no obligations. We’re here to help you do what you do best – deliver excellent customer experiences.

Ensure Your Systems Can Meet High Volumes in Time for Open Enrollment Season

Load-test customer journeys across voice and digital channels so you’re ready for open enrollment season. Cyara automates functional & regressing testing, decreases testing time & allows you to use resources more efficiently, reducing costs.

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3 Strategies for Health Insurers’ Open Enrollment Preparation

“ In the past, a severe outage would have happened, and only afterward could we address it. Now we can be proactive against potential production-based outages. — Staff VP, Healthcare

“ January 1st is an important time of year for us because people call with questions about their new healthcare policy. We have a lot of performance guarantees for that period, and catching this error prevented us from enduring an outage during peak time. — Staff VP, Healthcare