Solutions for Health Insurers
Deliver High-Quality Customer Care to Your Members, Now and Year-Round

For health insurance providers, certain times of year bring higher call volumes and increased demands on your agents and staff, as well as added strain on your network and technology. But the need for excellent customer service is always at its peak.

Don’t leave interaction quality to chance – let us help. Ensure your members always have access the plan information, answers, and support they need with our simple, automated CX monitoring solution.

Brands that Trust Cyara

Limited Time Offer: Toll-Free Monitoring FREE for 60 Days

Ensure your members and providers can always reach you when they dial your toll-free numbers.

Now for a limited time, get complimentary monitoring of up to 5 toll-free numbers, to help ensure your CX technology is answering, transferring, and performing flawlessly, 24/7. There are no strings attached, and no obligations. We’re here to help you do what you do best – deliver excellent customer experiences.

Ensure Your Systems Can Meet High Volumes in Time for Open Enrollment Season

Load-test customer journeys across voice and digital channels so you’re ready for open enrollment season. Cyara automates functional & regressing testing, decreases testing time & allows you to use resources more efficiently, reducing costs.

Watch a Demo

January 1st is an important time of year for us because people call with questions about their new healthcare policy. We have a lot of performance guarantees for that period, and catching this error prevented us from enduring an outage during peak time.
– Staff VP, Healthcare

In the past, a severe outage would have happened, and only afterward could we address it. Now we can be proactive against potential production-based outages.
– Staff VP, Healthcare

Learn All the Ways the Cyara Automated CX Assurance Platform Can Help You

Cyara Health Insurance Executive Brief

Read the Cyara Health Insurance Executive Brief for an overview of how to proactively monitor and improve customer experience in your contact center.

Read the Cyara Health Insurance Executive Brief

Blue Shield of California Customer Story

Learn how Blue Shield of California monitors CX 24×7 using Cyara to identify issues early, often before members and providers experience them.

Read the Blue Shield of California Customer Story

ROI Benefits Realized by Cyara Customers

Speed

Time

Quality

Read the Forrester Total Economic Impact™ of Cyara In-depth Study

Forrester-Cyara TEI-Payback in less than 3 months

Cyara Works with Any Technology Platform

See Cyara in Action — Schedule a Demo Now

Resources

Platform Demo: 3 Strategies for Health Insurers’ Open Enrollment Preparation

Cyara’s Bill LaRuffa and Francine Moore demonstrate 3 strategies for health insurers’ open enrollment season preparation via the Cyara platform in this short video.

Learn More

Customer Story: Leading US Health Insurance Provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

Learn More

Executive Brief: Care for Your Customers with Quality CX

Learn how the Cyara Automated Customer Experience Assurance Platform ensures your members & providers can always reach you by monitoring your CX systems, and more.

Learn More

Health Insurers Infographic-CX Performance Check

Infographic: Health Insurance Performance Check

How do healthcare consumers in the US feel about the choices and challenges surrounding open enrollment? This infographic has the latest statistics.

Learn More

Industry Solution: Health Insurers

Solutions for Health Insurers: Deliver High-Quality Customer Care to Your Members, Now and Year-Round

Learn More

Customer Story: Blue Shield of California

“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.” Learn how Cyara helped Blue Shield of California manage their contact center incidents and maintain overall system health.

Learn More