Solutions for Health Insurers Care for Your Customers with Quality CX…in Times of High Interaction Volumes & Need
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Healthcare Insurance companies are essential – especially through crises like COVID-19 – in helping those in need access the medical information, support, and services necessary to see them through.
In the face of increased demand and coverage questions, assure that your members and providers can reach you with clear, cost-effective, and quality customer experience.
Complimentary Monitoring of Up to 5 of Your Toll-Free Numbers
Your callers need to reach you. Cyara monitoring assures your IVR is answering 24/7.
Cyara Assures 4 out of 5 Top US Health Insurance Companies
“ In the past, a severe outage would have happened, and only afterward could we address it. Now we can be proactive against potential production-based outages. — Staff VP, Healthcare
“ January 1st is an important time of year for us because people call with questions about their new healthcare policy. We have a lot of performance guarantees for that period, and catching this error prevented us from enduring an outage during peak time. — Staff VP, Healthcare
Assure Your Members & Providers Can Always Reach You by Monitoring Your Toll-Free Numbers
Ensure your CX technology is running 24/7, answering and transferring, flawlessly.
Cyara is offering complimentary monitoring of up to 5 of your toll-free numbers to assure your callers can reach you.
Accelerate Release of Updates & Changes to Your System by Automating Testing
Meet the demands of rapidly changing circumstances by eliminating bottlenecks in development, getting system updates out more quickly, and flawlessly.
Cyara’s Automated CX Assurance Platform allows you to rapidly update and implement changes to your CX systems by automating testing.
Learn why automation and a DevOps approach can help you deliver quality CX, even through crisis.
Ensure Your Systems Can Meet High Volumes in Time for Open Enrollment Season
Load-test customer journeys across voice and digital channels so you’re ready for open enrollment season.
Cyara automates functional & regressing testing, decreases testing time & allows you to use resources more efficiently, reducing costs.
Mitigate Risks from Issues & Defects in Your Cx
Minimize risk by improving quality and avoiding fines and outages while improving customer loyalty.
Cyara automates testing throughout the development lifecycle, eliminating errors that could cause problems down the line.
Prepare Your CX Infrastructure for Tomorrow, Whatever It May Bring
Assure that your customer journeys will deliver through normal & uncertain times.
Cyara can automate your transition to a cloud contact center and assure that your home-based agents serve your callers with quality CX interactions.
Our Customers
Assure Your Contact Center Delivers Flawless CX
Minimize Effort
Effortlessly update IVR & CX messages to keep your callers informed through the rapidly changing health insurance landscape
Reduce Cost
Automate CX design, testing & monitoring to increase efficiency & cut costs so you can focus on connecting callers to the agents & answers they need
Mitigate Risk
Ensure your CX channels meet CMS standards, keeping you in compliance & answering your caller’s needs, no matter the scale
Cyara Works with Any Technology Platform
