With the new Cyara Pulse Mobile App, CX business and operations teams can monitor their customer experience (CX) systems across all channels, quickly identify CX problems, and accelerate issue resolution. This new app is highly customizable, ensuring that users, from IT operations managers to business executives, can tailor their mobile dashboards to deliver the information they need for flawless CX. The Pulse Mobile App provides
- Customizable dashboards — users can tailor the view to what’s most important to them, whether it’s by business unit, customer type, or channel
- Immediate and automated troubleshooting — users can filter journeys by failed, satisfactory and successful, so they can focus on priority issues.
- Simplified collaboration — users can easily share data from the App through any collaboration app including Slack, Skype, email or messaging.