Cyara CX Assurance Platform Receives 2019 CRM Excellence Award

Cyara CX Assurance Platform Receives 2019 CRM Excellence Award

Cyara honored by CUSTOMER magazine for helping enterprises improve the customer experience

REDWOOD CITY, Calif., June 25, 2019Cyara announced that TMC, a global integrated media company, has named the Cyara CX Assurance Platform a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. Cyara’s solution helps companies accelerate customer experience (CX) innovation and testing, increase quality across digital and voice channels, and assure omnichannel customer journeys from beginning to end.

“The 20th Anniversary CRM Excellence Award honors Cyara for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and group editor-in-chief. “Cyara has demonstrated to the editors of CUSTOMER magazine that it improves the processes of its clients’ businesses by streamlining and facilitating the flow of information.”

The 2019 CRM Excellence Award-winning companies have been chosen on the basis of their product or service’s ability to expand the customer relationship to become all-encompassing, covering the entire enterprise and the entire customer lifecycle. Based on hard data, facts and figures, each CRM Excellence Award winner has demonstrated the improvements their products have made in their clients’ businesses.

“We enable leading global brands to deliver best-in-class customer experience, and we’re honored to be recognized by CUSTOMER magazine for that contribution,” said Alok Kulkarni, CEO and co-founder of Cyara. “The Cyara CX Assurance Platform enables brands to quickly innovate and consistently deliver the highest quality CX— so they can ultimately differentiate themselves in today’s experience economy.”

About CUSTOMER magazine
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM, and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. For more information, please visit

About Cyara
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit