LONDON – 26 September, 2017 — Cyara, the provider of the leading Customer Experience (CX) Assurance platform has today announced its partnership with German contact centre systems integrator and consultancy, infinIT.cx GmbH. The partnership marks Cyara’s renewed focus in the DACH (Germany, Austria, and Switzerland) region, supporting its expansion plans across continental Europe.
Through the partnership, infinIT.cx will expand its current contact centre technology offering, opening doors to provide customer experience assurance capabilities to existing clients through Cyara’s award-winning omnichannel platform.
Cyara, which has recently experienced strong year-on-year growth in its SaaS product sales, is investing in the DACH region due to the high demand for seamless customer experience provision.
“After an exhaustive search, we believe we’ve found a great partnership in infinIT.cx that will solidify our presence in the DACH region, connecting us to a mature market that is ready for our offering,” said Bill Bryant, Director of Global Alliances at Cyara.
With Cyara’s industry leading automated testing, monitoring, and discovery platform, infinIT.cx will now be able to provide customer experience assurance to its impressive client base by accelerating the delivery of flawless customer journeys across its customers’ digital and voice channels.”
“Cyara is a great fit for us as its solutions will seamlessly integrate with our current offering. The exciting new partnership will allow us to unlock a range of new services, enabling customers to assure a seamless customer experience,” said Stefan Gruenzner, General Manager of infinIT.cx.
infinIT.cx works with some of the region’s biggest corporations, including BMW, Telekom, E.ON, and UniCredit on delivering complex contact centre projects through seamless and reliable omnichannel services.
Cyara is the world’s leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter, Facebook, YouTube, or Instagram.
Relevant solutions for seamless and sound omnichannel service. More than 30 years of experience have made infinIT.cx the number one for complex contact centre projects in Germany. From consulting over system integration to operations and support — we guide you from vision to execution.