December 8, 2015
Information now online regarding training and certification for the Cyara Platform, the global market-leading customer experience testing, discovery, and monitoring solution
SAN FRANCISCO, CA – December 8, 2015 — Cyara announced today that the Cyara Academy website (www.cyara.com/training) is now online. The website provides more information on the Cyara Academy, a new business unit launched in October to put customers in the shoes of Cyara’s professional services team by providing real-world training on the Cyara Platform. Cyara is also offering an introductory 25% off discount on initial courses for registrations paid by December 31st.
Cameron Esposito, previously the global lead for Cyara Professional Services, heads up this new initiative. “We feel that the Cyara Academy and certification programs add even more value for our customers,” said Cameron. “The Cyara Academy courses are designed to give people more time to learn the products in depth and to pass on our experience that we’ve learned in the field. Students will gain a significant advantage on how the Cyara Platform can be used throughout the testing lifecycle.”
Course offerings in the new training program are directed at specific roles and specific solutions within the contact center; for example:
- By Solution: Cyara Platform, IVR Testing, Contact Center Testing, Platform Monitoring and Web Interaction
- By Role: Testing resources, Contact Center domain experts, Business Analysts, Operations engineers, Systems Administrators, Technical Consultants, Project Management
- By Certification Paths: Cyara Certified Testing Specialist and Cyara Certified Professional Consultant
Training is offered in a variety of formats from classroom to video to accommodate the needs of Cyara’s customer base. Information on classes, schedules, and registration is available on the website. Current customers interested in taking courses should contact their local Cyara Account Executive. For new customers, please contact Cyara via email at firstname.lastname@example.org.
Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. As the global, market-leading provider of an omnichannel customer experience testing and monitoring platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support, 2015. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform. For more information, please visit www.cyara.com, or connect with Cyara on LinkedIn, Twitter and Facebook.
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