August 13, 2015
Annual list showcases the 20 Most Promising Avaya Solution Providers; Cyara makes CIOReview’s list for its omni-channel testing, discovery, and monitoring capabilities that meet the needs of today’s agile environments
SAN FRANCISCO, CA – August 13, 2015 — Cyara announced today that it has been chosen by CIOReview (www.cioreview.com) as one of its 20 Most Promising Avaya Solution Providers.
The list was compiled by a distinguished panel made up of CEOs, CIOs, VCs, and CIO Review’s editorial board who based their evaluation on factors such as product offerings, core competencies, client testimonials, news/press releases, and other industry recognition.
“Cyara is honored to be included in CIO Review’s list of the 20 Most Promising Avaya Solution Providers,” said Alok Kulkarni, CEO of Cyara. “Most organizations strive for success with customer experience, and Cyara is committed to help organizations in collaboration with Avaya, offering highly reliable, scalable communications-centric solutions that can improve customer service and help companies compete more effectively.”
As a part of this recognition, Kulkarni was interviewed by CIO Review for their publication that features the 20 companies honored. In the profile, Kulkarni explained the synergy between Cyara and Avaya, “Avaya provides an omni-channel contextual customer experience to its clients, but the ability of the organization to move in from any channel either by phone or by web or online and serve through a self-servicing engagement portal or an agent is difficult. Cyara strives to help its customers to continue on their journey towards success and growth regardless of the communication channels the clients use.”
The Cyara Platform, an omni-channel customer experience testing, discovery, and monitoring platform, guides customers to improve the customer experience to keep pace with their business and customers and maintain a separation from the competitors. Cyara helps the end users by making sure that they are able to build their business without any disruption and take control of customer experience,” Kulkarni said.
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, our editors choose the best in different domains. The Avaya Special Edition is an annual listing of the 20 Most Promising Avaya Solution Providers in the U.S.
Cyara is the global market-leading provider of an omni-channel customer experience testing discovery and monitoring platform and was recently named a Gartner Cool Vendor in CRM Customer Service and Customer Support, 2015. Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform.
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