Cyara Automated CX Assurance Platform earns prestigious industry recognition for driving innovation in the contact center
REDWOOD CITY, Calif., April 2, 2020 – Cyara announced that the Cyara Automated CX Assurance Platform was named 2020 SIIA CODiE Award finalist in the Best DevOps Tool category. Finalists represent the best products, technologies, and services in software, information, and business technology.
The Cyara Automated CX Assurance Platform is used by some of the world’s top brands to automate and accelerate testing of the customer experience (CX), and deliver better CX with less effort, cost, time, and risk. The cloud-based platform enables organizations to define customer journeys that are verified and tested by Cyara’s automated bots, which test the network, applications, and even back-end data systems that power those journeys. Cyara identifies any performance issues with those journeys and provides details that facilitate troubleshooting and root-cause analysis.
Acknowledged as the premier awards program for the software and information industries for 35 years, the SIIA CODiE Awards are produced by the Software & Information Industry Association (SIIA), the principal trade association for the software, education, media and digital content industries. The Cyara CX Assurance Platform was honored as one of 150 finalists across the 40 business technology categories.
“The 2020 CODiE Award finalists join a long and distinguished history of innovative products and services destined to transform the way we do business. We congratulate all of our finalists and look forward to seeing their impact across the B2B market for years to come,” said Jeff Joseph, President of SIIA.
SIIA judges reviewed the Cyara Automated CX Assurance Platform in consideration of entries for the Best DevOps Tool category. Cyara’s test automation is a key enabler for adoption of Agile and DevOps methodologies. Moreover, the Cyara platform integrates with other parts of Agile and DevOps technology ecosystems to accelerate the overall development lifecycle while assuring quality.
“Enterprises are looking to bring DevOps methodologies to the development work needed to keep contact centers effectively serving consumers. Cyara’s automated CX testing is a key enabler to achieving this goal,” said Alok Kulkarni, CEO and co-founder of Cyara. “We are delighted to receive this recognition from the judging panel of the SIIA as it represents peer-reviewed validation of our product’s innovation, vision, and overall industry impact.”
The SIIA CODiE Awards are the industry’s only peer-recognized awards program. Business technology leaders including senior executives, analysts, media, consultants and investors evaluate assigned products during the first-round review. Their scores determine the SIIA CODiE Award finalists which accounts for 80% of the overall score. SIIA members then vote on the finalist products and the scores from both rounds are tabulated to select the winners.
Business Technology category winners will be announced May 18 during an online winner announcement ceremony. Details about each finalist are listed are available here.
About the SIIA CODiE™ Awards
The SIIA CODiE Awards is the only peer-reviewed program to showcase business and education technology’s finest products and services. Since 1986, thousands of products, services and solutions have been recognized for achieving excellence. For more information, visit siia.net/CODiE.
As the world’s leading Automated CX Assurance Platform provider, Cyara enables companies to deliver better CX with less effort, cost, time, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring—ensuring enterprises can build flawless customer journeys across voice and digital channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.