Automated customer experience testing speeds major consolidation project, shortens project timeline by two months, and improves the customer experience
SAN FRANCISCO, CA – February 18, 2015 — Cyara recently published a new case study on a large retail energy leader in the United States who used Cyara’s automated customer experience testing to ensure that the lights stayed on and their project stayed on track. Using the Cyara Platform, the customer was able to nearly double the number of calls answered, transforming their business, and achieving substantial savings in both time and money.
Highlights of the Project
- Reduced troubleshooting efforts in the pilot phase by 80%
- Saved $396,000 in personnel and time for user acceptance testing
- Grew coverage from 240 to 4,500 Test Cases for regression testing
- Reduced regression testing from 2 weeks to under 24 hours
- Shortened project timeline by two full months
The call center technology manager responsible for this project said, “We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”
Alok Kulkarni, CEO of Cyara, said, “This is just one example of how Cyara’s automated testing and monitoring dramatically saves both time and money, accelerating innovation and finding defects early before they impact customers. In fact,” Kulkarni added, “our research shows that Cyara’s customers innovate 40 to 70% faster than their peers, shaving significant costs from their development projects.”
Cyara is the fastest growing provider of an omni-channel customer experience testing and monitoring platform. Cyara enables its customers to rapidly innovate while dramatically reducing the cost of development and testing and the risk of exposing their customers to poor customer experiences. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world utilizing the Cyara Platform.