SAN FRANCISCO, CA – October 20, 2014 — Cyara today announced that it has selected GlobalNet Direct (“GlobalNet”) as an Expert Partner in North America. This distinction recognizes that GlobalNet has incorporated Cyara’s comprehensive, automated contact center testing software into its unique Customer Experience Innovation Lifecycle.
Cyara has worked with contact center implementation partners since its inception to enable large companies and government agencies worldwide to flawlessly implement new customer service capabilities. The Expert Partner Program is a model for delivering successful customer experience projects, and it provides the methodology to ensure those organizations can rapidly innovate in the future, keeping pace with ever escalating consumer expectations.
“GlobalNet Direct shares our commitment to help customers accelerate innovation, reduce the cost and risks of defects, and maximize resources. With their proven expertise of providing complex testing and technical engineering solutions for large contact center projects, this partnership is an opportunity to work with a very like-minded organization to provide support for Cyara customers, and we are excited to add them as an Expert Partner in North America,” said Alok Kulkarni, CEO of Cyara.
Headquartered in Toronto, Canada, with a subsidiary in Chicago, IL, GlobalNet Direct is an expert in the delivery of the expert technical and testing management resources and services required for the full lifecycle of complex contact center application deployments. This partnership further extends Cyara’s rapidly growing footprint in North America giving them the ability to provide “on the ground” staff resources throughout Canada and the United States.
“We are very excited about formalizing this relationship with Cyara, as we have worked together on many large contact center testing engagements,” Richard Brown, Senior Partner, GlobalNet Direct, said. “We are also super excited about showcasing The Cyara Platform with all of our clients and partners. Recognized as the world’s only comprehensive, automated customer experience testing platform, the Cyara Platform improves the delivery of projects and lowers the risk of exposing customers to defects that disrupt the customer experience.
“Up until this time, there has not been a solution like Cyara in the marketplace,” Brown added. “The Cyara Platform is a market differentiator. We have found it indispensable in uncovering many customer-facing issues in large contact center implementations that if not found by the Cyara Platform would have caused major reputation and financial impacts to our clients.”
About GlobalNet Direct
Since 1998 GlobalNet Direct (www.globalnetdirect.net) has been dedicated to providing clients with Customer Experience Innovation Lifecycle services involving the design, development, testing, deployment and support of complex Cisco and Genesys contact center technology solutions. GlobalNet Direct team members work with each client to ensure that the desired business intent is realized in the actual experiences of their customers utilizing both manual and automated testing of all potential customer interactions.
Cyara (www.cyara.com) is the leading provider of integrated, automated customer communication systems testing software. Its technologies, applications and cloud services enable organizations to provide consistent customer experiences and avoid issues that threaten critical relationships. The Cyara Platform allows organizations to deliver customer service projects on time and without disruption, and subsequently adjust the customer experience while continually verifying quality. Every day, millions of flawless customer interactions are delivered by the largest consumer brands worldwide, through their use of the Cyara Platform.
Cyara and the Cyara logo are registered trademarks of Cyara Solutions, Pty Ltd., or its affiliates. GlobalNet Direct and the GlobalNet Direct logo are the registered trademarks of GlobalNet Direct Online Inc. & GlobalNet Direct USA, LLC. All other trademarks referenced herein are the property of their respective owners.
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