Cyara Botium Recognized for Driving Exceptional Customer Experiences
Redwood City, Calif. — December 7, 2022 — Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that TMC, a global, integrated media company, has awarded Cyara Botium a 2022 TMC Labs Innovation Award.
The products nominated demonstrate raw innovation, unique features, and significant contributions toward improving customer interaction technology. Based on applications received, TMC Labs chooses only those products considered the best-of-the-best in customer experience, contact center, call center, and CRM solutions.
“We are proud to announce Cyara as a winner of the 2022 CUSTOMER Magazine TMC Labs Innovation Award. We selected Cyara Botium because we were impressed by its breadth of features and functionality that together provide a critical service – testing chatbots before they are put in front of customers,” said Rich Tehrani, CEO of TMC. “I look forward to seeing future innovations from Cyara as they continue to contribute to the development of the customer relationship.”
Cyara Botium is an automated chatbot quality assurance solution that offers value at every stage of the chatbot lifecycle. Botium provides confidence that conversational AI technology is meeting quality, security, and performance standards, while delivering benefits to businesses and their customers.
Botium supports testing and monitoring for more than 40 chatbot technologies and Natural Language Processing (NLP) engines, including global leaders such as IBM Watson, Microsoft Bot, Amazon Lex, Alexa Voice Services, and DialogFlow, as well as in-house, custom-built chatbot technologies. Key features include:
- Regression Testing: Automates conversational flow testing, ensuring chatbots are delivering accurate answers to customers in a timely manner.
- NLP Training and Testing: Tests and analyzes chatbot training data and provides guidance and resources that continuously improve the chatbot’s ability to understand, even as customers pose questions and requests in fluid, flawed, and unexpected ways.
- End-to-End Testing: Ensures that all customer channels, including social messenger, websites, mobile apps and voice, are delivering quality customer experiences across all browsers, mobile applications, and devices.
- Security Testing: Uncovers vulnerabilities of the system and determines that the data and resources of the system are protected from possible intruders and malicious attacks.
- Performance Testing: Assures chatbots can carry the required load, responding to inquiries and requests in a timely manner through heavy traffic, peak seasons, and busiest hours of operation.
“The TMC 2022 Labs Innovation Awards recognizes that Cyara Botium is enriching customer experience for companies across all industry sectors,” said Alok Kulkarni, CEO and Co-founder of Cyara. “Cyara Botium continues to provide new ways of assuring chatbot quality and enables brands to improve and continuously test the customer chatbot experience across all channels and platforms in all phases of the chatbot development lifecycle.”
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit cyara.com.
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For more information about TMC, visit www.tmcnet.com.
10Fold Communications for Cyara