Cyara Xchange to Feature CX Leadership and Insights

Airbnb, eBay and Macy’s to Speak at Cyara’s Inaugural Conference

REDWOOD CITY, CA – Jan 25, 2018 — Cyara, provider of the leading customer experience (CX) assurance platform, announced the agenda and initial lineup for Cyara Xchange 2018, taking place March 26-28 in San Francisco. The conference will feature CX case studies and best practices from industry leaders across a variety of market segments, from banking to technology, healthcare and more.

“The speakers at Cyara Xchange represent leading global brands who are delivering best-in-class customer experience,” said Alok Kulkarni, CEO and co-founder, Cyara. “They’ll be sharing the invaluable insights they’ve gained in developing and maintaining their CX systems, as well as their vision for the future of CX.”

Cyara Xchange will be an opportunity to engage with strategic decision makers, technology leaders, CX experts and influencers. Cyara presentations will cover product roadmaps and effective test strategies.

The keynote speaker will be Dr. Nicole Forsgren, CEO and chief scientist at DevOps Research and Assessment (DORA). She will share insights from her upcoming new book, The Data Behind DevOps: Becoming a High Performer. Additional breakouts and customer presentations will address: Agile transformation, innovative customer journeys and how to measure your CX.

  • CX Excellence in Retail – Joe Timem, Vice President, Call Center and Credit Systems, Macy’s
  • Transforming Your Development Organization to Support an Agile World – Mitch Glaser, Contact Center System Manager, Airbnb
  • Shift Left: Driving Quality Earlier in the Development Cycle – Steve Hares, Director of Quality Engineering, eBay


About Cyara

As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit