Redwood City, CA., May 24, 2018 – Businesses are increasingly operating in a global economy and are looking to test and monitor their customer experience in countries around the world. Cyara now provides global in-country dialing capabilities for more than 65 countries, more than any other customer experience (CX) assurance solution. This new functionality enables global brands to test their local and toll-free numbers around the world, using in-country telephone numbers. This is important because it enables businesses to accurately measure voice quality based on calls that originate from local telephony networks.
In addition, unlike other in-country dialing point solutions on the market, Cyara offers this capability as part of a comprehensive CX Assurance Platform; enabling it to be leveraged for design, functional and regression testing, performance testing, and production monitoring.
“Global in-country dialing enables Cyara clients to initiate a call from the Cyara Cloud, have that call route seamlessly through a carrier(s) network, and then present the call in the destination country as if it were a locally generated call,” said Alok Kulkarni, CEO and co-founder, Cyara. “This saves CX professionals time and money, and ensures they’re testing exactly what a customer experiences during a call.”
The new global in-country dialing feature enables Cyara customers to easily and seamlessly:
- Monitor toll-free numbers to assure customer journeys end-to-end
- Identify voice quality issues by monitoring through locally generated calls
- Test automatic number identification and complex personalization scenarios with precision
- Load test with calls generated locally to accurately evaluate call latency, connect times, and call quality which can diminish greatly with calls generated internationally
The Cyara CX Assurance Platform
The award-winning Cyara CX Assurance Platform helps companies accelerate CX development, increase quality across all digital and voice channels, and assure the quality of customer journeys end-to-end. Cyara Velocity’s automation and collaborative environment helps organizations rapidly innovate their CX. Cyara Cruncher then puts CX systems through extensive performance and load-testing, ensuring systems work at scale. Finally, Cyara Pulse delivers real-time CX insights via desktop or mobile phone, enabling customers to identify any issues and troubleshoot problems. Cyara’s customers include leading brands across a variety of consumer and business segments including technology, insurance, finance, travel, and retail.
As the world’s leading CX Assurance platform provider, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale. For more information, please visit https://cyara.com.