MELBOURNE, AUSTRALIA – June 20, 2017 — Cyara, the leading Customer Experience (CX) Assurance Platform, today announced an expansion to the Australia and New Zealand team with the addition of three new Account Executives.
John O’Brien joins Cyara as a Senior Account Executive and brings 30 years’ experience in the IT industry, including stints in Europe and the United States with HP. He was also involved in starting and building out the team for the world’s leading customer experience platform vendor, Genesys, in Australia. He is based in Brisbane.
Rob Thomas-Hunt has worked in the IT industry for 25 years with a variety of vendors and system integrators, including Avaya and Dimension Data. He is based in Melbourne.
Also based in Melbourne is Stephen Mitchell, who joins Cyara as a Senior Account Executive for the Federal Government sector. He brings over 20 years’ experience from within the IT and Contact Center industry sectors, including successful senior roles with Genesys and Nuance and was recognized by BRW Magazine in 2008. Stephen has dedicated his attention to ensuring that any technology transition delivers a successful customer experience outcome for his customers.
Josephine Vizzari, Cyara’s Regional General Manager for Australia and New Zealand, said the hires were a coup for Cyara.
“I think the industry experience, professionalism, and maturity John, Rob, and Stephen bring to Cyara are testament to the positive direction we’re heading in as a company,” she said.
“As a result of their years of selling enterprise software, John, Rob, and Stephen of course know the value and importance of brand assurance and the vital role it plays in the success of an organization’s customer experience,” she said.
Alok Kulkarni, Cyara CEO, echoed Vizzari’s sentiments.
“We’re entering a new phase and I’m thrilled to welcome John, Rob, and Stephen — some of the industry’s leading talent — to the Cyara team in Australia,” he said.
As the global, leading provider of an omnichannel customer experience assurance platform, Cyara was named a Gartner Cool Vendor in CRM Customer Service and Customer Support in 2015. Cyara accelerates the delivery of flawless customer experiences for voice and digital channels at scale while reducing the risk of customer-facing defects. Every day, millions of flawless customer interactions are delivered by some of the most recognizable brands in the world that use the Cyara Platform. For more information please visit www.cyara.com or connect with Cyara on LinkedIn, Twitter, Facebook, and YouTube.