‘S-Connect for Cyara’ ensures IVR systems deliver the optimum customer experience
BELFAST, NORTHERN IRELAND AND SAN FRANCISCO – June 24, 2014 — For customer service organizations, automated testing is essential to ensure that technology systems deliver the desired customer experience, cope with peak customer demand, and deliver customers to a skilled advisor when a human is needed.
Now, organizations using the SpeechStorm interactive voice response (IVR) application-building platform and the Cyara Platform for automated customer experience testing can generate IVR test cases through “S-Connect for Cyara,” and automatically use those cases to automate preproduction testing, in-production testing, and regression testing of subsequent changes.
The IVR test cases generated by S-Connect for Cyara precisely mimic the behavior of real callers and can be generated quickly and easily in the SpeechStorm environment allowing organizations to create a customer experience with the agility they demand, while ensuring quality is always at its highest.
This automated test case generation capability dramatically reduces human effort and decreases the risk of human error, supports thorough IVR testing, and allows organizations to efficiently validate a much wider range of customer calling scenarios.
“When it comes to caller experience, the best way to make sure your technology is performing precisely as you want it to, is to test it,” explains Oliver Lennon, CEO of SpeechStorm. “S-Connect for Cyara allows our customers to leverage the power of an automated testing platform to mimic real customer call scenarios and to be absolutely confident they are delivering the right experience.”
“Comprehensive, automated customer experience testing allows organizations to move rapidly, enabling the customer experience to keep pace with consumer expectations and changes in the business,” says Alok Kulkarni, CEO of Cyara. “Through this collaboration, Cyara customers can deliver a dynamic and personalized customer experience confidently, knowing that they’ve decreased the risk of customer-impacting issues. We are proud to work with innovative companies like SpeechStorm to bring value to our joint customers.”
Cyara and SpeechStorm have a growing list of common customers that have independently selected both technologies, with some having assisted in the development of this offering.
About SpeechStorm / http://www.speechstorm.com/
SpeechStorm helps organizations of all sizes make everyday tasks easier for its customers. It provides pre-built IVR, speech self-service, and mobile apps that reduce waiting times for customers and reduce call-handling times in the contact center. The solutions are quick to implement and easy to manage, putting the business in control of the customer experience.
About Cyara / www.cyara.com
Cyara is the leading provider of customer experience testing for organizations around the world. The Cyara Platform allows contact centers and online channels to optimize the customer experience rapidly and decrease the risk of exposing customers to a poor experience. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform.
Cyara and the Cyara logo are trademarks or registered trademarks of Cyara Solutions, Pty Ltd. or its affiliates in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.
SpeechStorm is a trademark of SpeechStorm.
For more information, please contact:
Damian Kelly, VP Product, SpeechStorm Limited
Tel: 011-44-28-9094-3100
E: d.kelly@speechstorm.com
For SpeechStorm media and analyst inquiries, please contact:
Tim Guest, Managing Partner, ATROPOS Communications for SpeechStorm
Tel: 011-44-7956-257069
E: tim.guest@atropospr.com
For Cyara media and analyst enquiries, please contact:
Amy Fisher, Sr. Director, PadillaCRT for Cyara
Tel: 612-455-1773
E: amy.fisher@padillacrt.com
