Cyara was honored to be included as one of five vendors in the Cool Vendor in CRM Customer Service and Support, 2015 report released by Gartner on April 9, 2015. According to Gartner, the report highlights five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs.Read More
The report recognized Cyara as cool for its omnichannel and technology-agnostic customer experience testing and monitoring platform. Pointing out that the platform is an “all-in-one” scripting, reporting, collaboration and management portal for all customer experience testing, the report also noted that the integrated online interface is easy-to-use to manage deployments risks and keep projects on time.
The report also credited automated testing with increasing the pace of innovations. Specific benefits realized from this increased pace are the ability to introduce new channels and deliver projects on time and on budget.
One of the key findings from the report notes that, “As customer behavior evolves, frequent changes in a customer engagement center are necessary, although managing change can be a challenge.” One recommendation is to “deploy agile testing technologies to test load and functionality changes at any time in the customer service environment.”
“We view our inclusion in the Cool Vendor report as confirmation of the paradigm shift we are seeing in the way our customers innovate to keep pace with new customer engagement channels and offer a more personalized experience,” said Alok Kulkarni, CEO of Cyara. “With the need for frequent changes to keep up with rapidly changing consumer expectations and to add new communications channels, we are seeing more and more organizations turn to agile, which is an ideal fit with the Cyara Platform,” he added.
For additional information: Read the Press ReleaseCollapse
You’re invited to learn more about Cyara 6; the next release of the Cyara Platform. Alok Kulkarni, CEO of Cyara, will introduce this release. Plan to attend one of these webinars to find out how the most comprehensive customer experience platform is becoming even more powerful. Find out more.
Region: North America/EMEA
Date: Wednesday, July 15th
Time: 8 am (Pacific), 11 am (East Coast), 4 pm (London)
Region: Australia/New Zealand
Date: Thursday, July 16th
Time: 10 am (Australia), 12 pm (Auckland)
If you are unable to attend the webinar at these times, please register to receive a link to the recorded webinar. The recorded webinar will be made available, and you will have an opportunity to post your questions.
When your customers want to talk, don’t let poor voice quality ruin the conversation. Poor voice quality can provide a negative experience that damages the long‐term potential of your customer relationships.
There are many reasons why voice quality can be distorted or poor. Some of these are:
– The network connection to your branch offices
– Voice quality for your home agents can vary
– Mobile connections can add background noise
In this white paper, you will learn the test approaches Cyara uses to identify and solve voice quality issues from the customer’s perspective for uni‐directional, bi‐directional and hybrid telephony configurations. Find out how you can relax, knowing that the valuable conversations in your contact center are crisp and clear. Get this white paper today.
Sean Coleman has joined Cyara as the global executive vice president of sales. Sean is an internationally known customer experience advocate with many years of industry experience. Sean was most recently Vice President of Cloud Strategy for APAC for Genesys.
“Sean’s role with his global focus will help Cyara continue to grow a world-class management team. He also brings proven leadership to accelerate revenue and inspire customer relationships,” said Alok Kulkarni, CEO of Cyara.Read More
Cyara will be at these events over the next few weeks. We hope you will come by and meet our team. Find out more about the Cool Vendor recognition and about Cyara 6.
Engage 2015 – June 8 – June 11, Las Vegas, Nevada. Verint’s global customer engagement conference.
Call Center Week – June 15 – June 19, Las Vegas, Nevada. Cyara will be co-sponsoring with VoxPeritus (Booth 906).
Genesys G-Summit Berlin – June 16 – June 17.
Cyaranet (www.cyarausergroup.com) is the private, online user community for all Cyara users. This community is a place for you to share information with your fellow Cyara users.
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