Delivering Contact Center Customer Experience
Assure the Best Customer Experience
Cyara assures the customer experience for a wide range of Genesys platforms supporting digital transformation, omnichannel interactions, and cloud migration.
Cyara’s CX Assurance Platform works with Genesys PureEngage to help provide a flawless customer experience. And, since the customer experience involves the agent, Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, and with the right experience. Learn how Cyara ensures Genesys PureEngage success.
Cyara’s Accelerator for Genesys PureCloud helps you accelerate your migration to Genesys PureCloud. Accelerator improves quality throughout the development cycle and gives you confidence that your new PureCloud contact center is working as designed. Learn about Cyara Accelerator for Genesys PureCloud and sign up for a Free Trial.
Cyara’s CX Assurance Platform works with Genesys PureConnect to ensure a flawless customer experience. Cyara tests the agent experience to assure calls and data get routed to the right agent in your contact center, with the right data, with the right experience. Learn how Cyara ensures for Genesys PureConnect success.
Major Automotive Manufacturer
The financial services arm of a major automotive manufacturer, a Genesys customer, has been using Cyara’s CX Assurance Platform since 2014. The company relies on Cyara to assure major implementations including its: SIP migration, IP migration, IVR production monitoring, CX mapping, and automated test script generation and regression testing, and most recently omnichannel customer experience.
Major Specialty Food and Beverage Company
The specialty food and beverage company uses Cyara to assure routing to IVR and agents, validate capacity of carrier’s trunks and Genesys Cloud, confirm that agents can login and receive calls, verify that agents can take calls simultaneously, certify that calls remain in queue, and validate that agents completing calls are able to immediately receive new calls.
Cyara is a Genesys AppFoundry partner and supports Genesys PureCloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and PureEngage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys PureCloud, PureConnect, and PureEngage.