Cyara Cloud Migration Assurance
Ensure successful contact center migrations with comprehensive CX assurance
Accelerate Migration and Assure Quality for Your Move to the Cloud
Contact Centers are the backbone of Customer Experience. For organizations that have spent years building their brand with quality CX delivered by the platforms, technologies, integrations and tools that form this backbone, cloud migrations are a massive undertaking that come with a lot of questions, expenses and risk. To migrate, improve and innovate customer experience once reaching the CCaaS platform of choice, contact centers need a solution that provides automated testing and monitoring of every customer channel, at every stage of their migration and beyond.
Cloud Migration Assurance Enables Organizations to:
Accurately Size, Scope & Plan Migrations
Accelerate Migrations without Compromising Quality
Reduce Defects & Unplanned Work
Coordinate & Synchronize Across the Organization
Test, Validate & Certify Migration Readiness
Assure Migration Success & Performance from Day 1 & Beyond
5 Steps for Assuring Cloud Migration
- Audit & Document
Cyara starts by crawling your existing customer journeys, generating IVR discovery documentation and a visual map of the CX delivered by your contact center. From this, we can automatically generate test cases specific to your journeys. - Design & Build
These test cases are used for automated functional and regression testing, directly exercising what you’ve developed, and helping you find and fix bugs before new journeys are deployed – no labor-intensive, repetitive manual work required! - Test
Cyara’s powerful platform helps you execute performance testing on everything ready for production, assuring that no matter the volume of customers reaching out, your cloud-based contact center system is configured properly to carry the load. - Deploy
Beyond that, Cyara provides real-time monitoring of your in-production customer journeys, synthetically, automatically checking that your contact center continues to deliver flawless customer experiences. - Maintain
As you develop new customer journeys, add new channels and options for your customers, acquire new lines of business, and scale your operations, Cyara is there so your team can develop, test, deploy, and deliver exceptional customer experiences forever with less effort, cost, and risk.
Customers who assure their cloud migrations with Cyara:
Reach over 80% test automation coverage
Experience 238% Return on Investment (ROI)
Receive Investment Payback in Less than 3 Months
Gain Real-time Visibility of In-Production CCaaS Performance
Partners
Amazon Web Services
Cyara is a certified Amazon Web Services (AWS) Partner Network (APN) Standard Technology Partner. APN is a group of cloud software and service vendors who have earned endorsement from AWS after meeting several criteria.
Cyara supports Amazon Connect, a self-service, cloud-based contact center service from AWS. Cyara is the first APN partner to provide a CX assurance solution – encompassing CX design, testing, and monitoring – to support customer using Amazon Connect.
Genesys AppFoundry
Cyara is a Genesys AppFoundry partner and supports Genesys Cloud, a self-service, cloud-based contact center service from Genesys, as well as PureConnect and Engage. Cyara is the first Genesys partner to provide a CX assurance solution – encompassing CX design, testing and monitoring – to support customers using Genesys Cloud, PureConnect, and Engage.
Cyara Automated CX Assurance Platform
Cyara Cloud Migration Assurance is part of the award-winning Cyara Automated CX Assurance Platform which enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Resources
eBook: The Essential Guide to Contact Center Cloud Migration
eBook: Embrace the Future of Contact Centers with a Migration to the Cloud
Datasheet: Cyara Cloud Migration Assurance for Amazon Connect
Datasheet: Cyara Cloud Migration Assurance for Genesys Cloud
Learn More
See how the Cyara Automated Customer Experience Platform can help you achieve your CX Assurance goals, and delight your customers