Pulse Mobile App Tour
Now that Jane is on top of the incidents she is responsible for, she wants to share with her executive stakeholders an overall roll-up of Assure Bank’s CX performance.
The CX Summary gives Jane just what she needs, with a graph that shows success rates across all journeys for her service groups over the last 24 hours. And, below the graph, percentage of successful journeys for each service group.
This view is highly customizable, and Jane can change the look back period from 24 hours, to other time frames, and she can also easily add and delete service groups depending on which executives she’s sharing these views with.