Resources
Insights, ideas, and inspiration on customer experience.
Event Video: Xchange 2019 Overview
James Isaacs | President, Cyara An engaging review of the best practices learned on day one of our Xchange 2019 conference. Plus, James outlined topics of disruption, innovation, automation, and strategies for delivering exceptional CX.
Event Video: Xchange 2019 – Cyara’s Road Ahead
Mike Monegan | VP Product Management, Cyara Mike describes Cyara’s objectives for 2020, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Also, Cyara’s approach to chatbots assurance and NL IVR conversational testing.
Event Video: Xchange 2019 – Realizing the Promise of DevOps Automation
Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara DevOps adoption improves development in both speed and quality. But, DevOps transformation doesn’t happen overnight. Hear how Capital Group approached this transformation, and lessons learned.
Leading Change in the Experience Economy
Alok Kulkarni | CEO and Co-Founder, Cyara In every industry, companies are innovating and transforming delivery of convenient, personalized, and amazing experiences to their customers. Alok shares key CX trends, and how Cyara’s Automated CX Assurance Platform helps accelerate this change today and in the future.
The 12 Must-Dos for Continuous Software Testing
Diego Lo Giudice, VP and Principal Analyst, Forrester Diego introduces a dozen must-dos that bring application development and delivery continuous testing practices up to speed.
Disruption: The Good, the Bad, and the Transformative
Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara All organizations face disruption. This panel covered overcoming the challenges of change, leading teams during uncertain times, and creating an agile and resilient culture.
The Disruption Mindset: Why Some Organizations Transform While Others Fail
Charlene Li | Founder & CEO, Altimeter, A Prophet Company To be on the right side of disruption requires a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.