Resources

Insights, ideas, and inspiration on customer experience.

DevOps for Customer Experience

White Paper Devops For CX

Xchange 2019 Overview

James Isaacs | President, Cyara

An engaging review of the best practices learned on day one of the conference. Plus, James outlined what to expect for day two, continuing the topics of disruption, innovation, automation, and strategies for delivering exceptional CX.

Cyara’s Road Ahead

Mike Monegan | VP Product Management, Cyara

Cyara’s investments in product breadth, depth and ease of use are planned for the year ahead. Hear about Cyara’s roadmap objectives for the coming year, including DevOps integrations, agent simulation for cloud-based contact centers, data analytics, design-driven testing and test data management. Mike also describes Cyara’s approach to chatbots assurance and NL IVR conversational testing.

Realizing the Promise of DevOps Automation

Mark Remington | Vice President of Application Services, Capital Group and Amy Hudson | Vice President, Global Discovery & Enablement, Cyara

Organizations who adopt DevOps see improvements in both the speed of their development, as well as their quality. But, DevOps transformation doesn’t happen overnight. Hear from Capital Group how they approach this transformation, and the lessons they’ve learned.

Leading Change in the Experience Economy

Alok Kulkarni | CEO and Co-Founder, Cyara

Customer Experience has never been more important. In every industry, companies are innovating and transforming the way they deliver convenient, personalized, and amazing experiences to their customers. Alok Kulkarni shares key trends and how the world’s leading CX Assurance Platform is helping to accelerate and enable this change today and in the future.

The 12 Must-Dos for Continuous Software Testing

Diego Lo Giudice, VP and Principal Analyst, Forrester

In the age of digital disruption teams need to develop software faster. Diego introduces a dozen must-dos that bring application development and delivery (AD&D) continuous testing practices up to speed.

Disruption: The Good, the Bad, and the Transformative

Gaurav Agrawal, Sr. Director, Engineering and Development, eBay; Lorena Chiu, VP Line of Business Services, Global IT, Oracle; and Linda Chen, Chief Marketing Officer, Cyara

Disruption is a reality that all organizations face. This panel covered overcoming the challenges of change, leading teams during times of uncertainty, and best practices for creating an agile and resilient culture.

The Disruption Mindset: Why Some Organizations Transform While Others Fail

Charlene Li | Founder & CEO, Altimeter, A Prophet Company

To be on the right side of disruption requires having a growth strategy that aligns the entire organization around the future customer experience, as well as the leadership and culture to execute that strategy.

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