Resources
Insights, ideas, & inspiration on customer experience.
Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study
Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.
Study: Customers Aren’t Mad, They’re Just Disappointed
Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this commissioned study conducted by Forrester Consulting on behalf of Cyara.
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Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.
Learn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.
See how Cyara's load testing capabilities enabled international financial and administrative services firm Equiniti to assess customer experiences in real time, and deliver better CX at lower cost.
Learn how Cyara helped a global technology company execute a massive number of user authentication tests in an aggressive timeframe, and handle ongoing large-scale test cycles without manual effort. By discovering and resolving problems more efficiently, the technology leader is set to deliver an even higher level of service in some of its major markets.
Learn how Cyara helped National Australia Bank (NAB) Cyara ResolveAx: Real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues.
Learn how Cyara helped a major US Insurance company with global contact centers enhance its customer service through Twilio, allowing them to better deliver omnichannel service and engage customers wherever they prefer.
Learn how Cyara helped a major UK bank provide 90-95% test coverage, reduce testing time 3X, reduce manual labor by 60%, and allow the bank’s IT department to be a source of CX solutions, not problems.
Electrolux is one of the largest appliance manufactures in the world, selling over 60 million household products in more than 120 markets each year. With a business of this scale and scope, delivering a consistent, reliable customer experience is a massive challenge. Issues are inevitable. Learn how Cyara and Genesys were able to deliver a complete CX overhaul for one of the world’s leading household brands.
One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.
For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.
Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience
With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodafone meet quality guidelines set by the New Zealand government.