Resources

Insights, ideas, and inspiration on customer experience.

Forrester^® TEI Study

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White Paper: DevOps for CX

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eBook: Building a Better Customer Experience, Chapter One

Work Smarter, Not Harder

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eBook: Building a Better Customer Experience, Chapter Two

Enable Continuous CX Improvements

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eBook: Building a Better Customer Experience, Chapter Three

Confidently Deploy New Initiatives

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eBook: Building a Better Customer Experience, Chapter Four

Prevent Issues from Escalating

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eBook: Building a Better Customer Experience, Chapter Five

Optimize the Customer Journey

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Customer Story: Pitney Bowes

Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.

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Customer Story: ANZ New Zealand

ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand.

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Customer Story: Forty 7 Ronin

“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”

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Customer Story: Blue Shield of California

“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”

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Customer Story: Agero

“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”

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Customer Story: Major US Retailer

“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.”

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Customer Story: Leading Canadian Bank

“The combination of the speed at which developers were able to use the Cyara platform…and the savings in terms of dedicated test resources made the Cyara platform a winning proposition.”

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Customer Story: US Financial Institution

“With Cyara, we were able to baseline the entire system – network, IVR, call volumes, everything… This saved our project and the mental health of my staff.”

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Customer Story: US Retail Energy Leader

“We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”

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Customer Story: UK Financial Services Leader

“We had been looking on and off for quite a few years to find a tool that would take the pressure off of our resources. We found it with Cyara.”

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Customer Story: Australian Financial Leader

“Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.”

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