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Cyara Customer Experience Assurance Platform

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Resources

Resources

Insights, ideas, & inspiration on customer experience.

334 percent ROI, payback in less than 6 months - read the report

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.
Want to Know What Customers Really Think about Your Chatbot? Download the commissioned study on chatbot user sentiment by Forrester Consulting.

Study: Customers Aren’t Mad, They’re Just Disappointed

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this commissioned study conducted by Forrester Consulting on behalf of Cyara.

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Customer Story-Talkdesk
Customer Story: Talkdesk
Learn how Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues.
Tags: Contact Center, CX Assurance Platform, IVR, Remote Agents, Voice Quality
Cyara Customer Story-Zoom
Customer Story: Zoom
Learn how Cyara Voice Assure helped Zoom Video maintain high quality standards with proactive global access number testing.
Tags: CX Assurance Platform, Test Automation, Voice Quality
The Power of Load Testing and Real-Time Monitoring
Customer Story: Equiniti
See how Cyara's load testing capabilities enabled international financial and administrative services firm Equiniti to assess customer experiences in real time, and deliver better CX at lower cost.
Tags: Continuous Testing, Customer Experience, Financial Institutions, Monitoring
Case Study-When CX Assurance Can’t Afford To Wait
Customer Story: When CX Assurance Can’t Afford to Wait
Learn how Cyara helped a global technology company execute a massive number of user authentication tests in an aggressive timeframe, and handle ongoing large-scale test cycles without manual effort. By discovering and resolving problems more efficiently, the technology leader is set to deliver an even higher level of service in some of its major markets.
Tags: Customer Experience, CX Assurance Platform, Test Automation
Cyara Customer Success Story: National Australia Bank - Assuring the Remote Employee Experience
Customer Story: Assuring the Remote Employee Experience at NAB
Learn how Cyara helped National Australia Bank (NAB) Cyara ResolveAx: Real-time monitoring, diagnoses, and resolution of technical, connectivity, voice quality and environment issues.
Tags: CX Assurance Platform, Monitoring, Test Automation
Assurance for Omnichannel CX for a Major US Insurer
Customer Story: Omnichannel CX Assurance for a Major US Insurance Company
Learn how Cyara helped a major US Insurance company with global contact centers enhance its customer service through Twilio, allowing them to better deliver omnichannel service and engage customers wherever they prefer.
Tags: Cloud Migration, CX Assurance Platform, Monitoring, Omnichannel, Test Automation
Bank building exterior
Customer Story: Major UK Bank
Learn how Cyara helped a major UK bank provide 90-95% test coverage, reduce testing time 3X, reduce manual labor by 60%, and allow the bank’s IT department to be a source of CX solutions, not problems.
Tags: Customer Experience, DevOps, Financial Institutions, Monitoring, Test Automation
Electrolux
Customer Story: Electrolux – More than Just Cloud CX
Electrolux is one of the largest appliance manufactures in the world, selling over 60 million household products in more than 120 markets each year. With a business of this scale and scope, delivering a consistent, reliable customer experience is a massive challenge. Issues are inevitable. Learn how Cyara and Genesys were able to deliver a complete CX overhaul for one of the world’s leading household brands.
Tags: Cloud Migration, Customer Experience, Test Automation
Money, Finace, Banking
Customer Story: One Step Ahead in Enhancing the Customer Experience
One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.
Tags: Customer Experience, CX Assurance Platform, DevOps, Monitoring, Test Automation
Buildings with Bank marquee, sunburst
Customer Story: Removing Roadblocks to Seamless Customer Interaction
For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.
Tags: Customer Experience, Digital Transformation, Financial Institutions, Test Automation
Xchange 2021 Summit On-Demand Session Replays
Quick Clips - Customer and Partner Q&A from Xchange 2021 Virtual Summit
Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience
Tags: Customer Experience, CX Assurance Platform, DevOps, Monitoring, Omnichannel, Test Automation, Xchange 2021 Virtual Summit
Vodafone Customer Story
Customer Story: Vodafone NZ
With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodafone meet quality guidelines set by the New Zealand government.
Tags: Contact Center, Digital Transformation, IVR, Test Automation, Voice Quality

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