Resource bookshelves

Resources

Insights, ideas, and inspiration on customer experience.

Electrolux

Customer Story: Electrolux More than Just Cloud CX

Electrolux is one of the largest appliance manufactures in the world, selling over 60 million household products in more than 120 markets each year. With a business of this scale and scope, delivering a consistent, reliable customer experience is a massive challenge. Issues are inevitable. Learn how Cyara and Genesys were able to deliver a complete CX overhaul for one of the world’s leading household brands.

#cloudmigration #customerexperience #testautomation

Money, Finace, Banking

Customer Story: One Step Ahead in Enhancing the Customer Experience

One of Canada’s largest banks has grown with Cyara, evolving from performance and stress testing to proactive problem detection. Working together, engineering and customer engagement teams have integrated Cyara Pulse into a holistic, unified dashboard that enables all contact center operations to be managed from a single screen.

#customerexperience #cxassuranceplatform #devops #monitoring #testautomation

Buildings with Bank marquee, sunburst

Customer Story: Removing Roadblocks to Seamless Customer Interaction

For this organization’s customers, convenient and seamless access to the bank’s financial expertise is critical for success. That’s why their team developed a strategy for reinventing the customer experience by going digital by design. Learn how Cyara helped this Global Bank improve its CX to provide an effective digital experience.

#customerexperience #digitaltransformation #financialinstitutions #testautomation

Vodafone Customer Story

Customer Story: Vodafone NZ

With several large contact centres around the world serving businesses in the corporate, financial and government sectors, Vodafone NZ places a high value on customer experience and is committed to surpassing expectations. Learn how Cyara helped Vodavone meet quality guidelines set by the New Zealand government.

#contactcenter #digitaltransformation #ivr #testautomation #voicequality

Leading US Health Insurance Provider

Customer Story: Leading US Health Insurance Provider

A leading health benefits company in the U.S. needed to increase the speed-to-market of the innovative solutions they use to serve their health plan members. Learn how Cyara helped their CX transformation.

#contactcenter #digitaltransformation #healthinsurers #ivr #monitoring #testautomation

Cyara-Building a Better CX-Chapter 1

eBook: Building a Better Customer Experience, Chapter One

Work Smarter, Not Harder

#contactcenter #customerexperience #cxassuranceplatform #ivr

Cyara-Building a Better CX-Chapter 2

eBook: Building a Better Customer Experience, Chapter Two

Enable Continuous CX Improvements

#contactcenter #customerexperience #cxassuranceplatform #devops #digitaltransformation #innovation

Cyara-Building a Better CX-Chapter 3

eBook: Building a Better Customer Experience, Chapter Three

Confidently Deploy New Initiatives

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Cyara-Building a Better CX-Chapter 4

eBook: Building a Better Customer Experience, Chapter Four

Prevent Issues from Escalating

#contactcenter #customerexperience #cxassuranceplatform #monitoring

Cyara-Building a Better CX-Chapter 5

eBook: Building a Better Customer Experience, Chapter Five

Optimize the Customer Journey

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Customer Story-Pitney Bowes

Customer Story: Pitney Bowes

Shipping and logistics titan Pitney Bowes leveraged the Cyara Automated CX Platform in their migration to a modern contact center. Among other key benefits, automated testing resulted in 40% time savings.

#cloudmigration #contactcenter #monitoring #shipping&logistics #testautomation

Blue Shield of California

Customer Story: Blue Shield of California

“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”

#customer #customerexperience #featured #healthinsurers #monitoring #testautomation

Agero logo

Customer Story: Agero

Read how Agero uses the Cyara Automated CX Assurance Platform to test and monitor its innovative omnichannel capability that spans phone, SMS, and visual IVR.

#customer #customerexperience #featured #ivr #monitoring #omnichannel #testautomation

Shopper with bags

Customer Story: Major US Retailer

“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.”

#customer #customerexperience #monitoring #retail&ecommerce #testautomation

Canadian flag

Customer Story: Leading Canadian Bank

“The combination of the speed at which developers were able to use the Cyara platform…and the savings in terms of dedicated test resources made the Cyara platform a winning proposition.”

#contactcenter #customer #customerexperience #financialinstitutions #ivr #testautomation #voicequality

US Flag

Customer Story: US Financial Institution

“With Cyara, we were able to baseline the entire system – network, IVR, call volumes, everything… This saved our project and the mental health of my staff.”

#contactcenter #customer #customerexperience #financialinstitutions #ivr #monitoring #testautomation

Electrical towers against sunset

Customer Story: US Retail Energy Leader

“We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”

#contactcenter #customer #customerexperience #ivr #monitoring #testautomation

Bank Building

Customer Story: UK Financial Services Leader

“We had been looking on and off for quite a few years to find a tool that would take the pressure off of our resources. We found it with Cyara.”

#customer #customerexperience #financialinstitutions #ivr #monitoring #testautomation #voicequality