Insights, ideas, and inspiration on customer experience.
ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand.
“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”
“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”
“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”
“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.”
“Cyara helps prevent the most expensive IVR errors, where a customer can’t navigate effectively or even worse, simply hangs up in frustration and goes to the competitor.”
“With Cyara, we have also become much more agile. We are using Cyara for automating test scripts much earlier in the project lifecycle.”
“The combination of the speed at which developers were able to use the Cyara platform…and the savings in terms of dedicated test resources made the Cyara platform a winning proposition.”
“With Cyara, we were able to baseline the entire system – network, IVR, call volumes, everything… This saved our project and the mental health of my staff.”
“We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”
“Cyara helped us discover capacity issues during load testing which meant we avoided negative outcomes.”
“We had been looking on and off for quite a few years to find a tool that would take the pressure off of our resources. We found it with Cyara.”
“Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.”
“Cyara means I could do many tests in minutes… We dramatically reduced the time needed for testing.”
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