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Cyara Customer Experience Assurance Platform

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Resources

Resources

Insights, ideas, & inspiration on customer experience.

334 percent ROI, payback in less than 6 months - read the report

Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study

Read the in-depth commissioned study, The Total Economic Impact™ of Cyara, conducted by Forrester Consulting, to discover the total cost savings and benefits realized by Cyara customers.
Want to Know What Customers Really Think about Your Chatbot? Download the commissioned study on chatbot user sentiment by Forrester Consulting.

Study: Customers Aren’t Mad, They’re Just Disappointed

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this commissioned study conducted by Forrester Consulting on behalf of Cyara.

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aircall

Customer Story: Aircall

Aircall has described the Cyara offering as a “crystal ball” they use to proactively monitor outside their network and spot problems before they happen.

Topics: Contact Center, Customer Experience, Monitoring

House

Customer Story: Building Trust at Scale - How a Home Improvements Brand Relied on Cyara to Accelerate Change & Bolster QA

Learn how Cyara helped a home improvements retail brand enhance its ability to test and deploy better CX in its voice channels.

Topics: Contact Center, Customer Experience, CX Assurance Platform, IVR, Retail & Ecommerce, Test Automation, Voice Quality

Vitality

Customer Story: Vitality

Learn how Cyara helped set up Vitality's CCaaS migration to the cloud for success.

Topics: CCaaS, Cloud Migration, Contact Center

Global Call Forwarding - Smart Phone Numbers for Smart Businesses

Customer Story: Global Call Forwarding

Find out how Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara).

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation, Voice Quality

AtoS

Customer Story: ATOS

Read about ATOS case study on how ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation, Voice Quality

cvent

Customer Story: CVENT

Cvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Monitoring, Test Automation

CollaborationRoom

Customer Story: collaborationroom.ai

CollaborationRoom.Ai has a cutting-edge alternative to other collaboration tools in the marketplace, and they needed the world's most powerful webRTC and testRTC tools from Cyara to improve their CSAT results.

Topics: Contact Center, Customer Experience, CX Assurance Platform, Test Automation, WebRTC

Remote Legal - Court Reporting

Customer Story: Remote Legal

Learn how Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients.

Topics: Customer Experience, CX Assurance Platform, Test Automation, Video, Voice Quality, WebRTC

Salesforce

Customer Story: Salesforce Optimizes Customer Connections with the Power of Phone Number Testing

Learn how Salesforce leveraged Cyara Voice Assure to proactively test their phone numbers and gain increased visibility into unreported issues.

Topics: Contact Center, Customer Experience, CX Assurance Platform, IVR, Test Automation, Voice Quality

coins

Customer Story: Leading Canadian Bank

Discover how a prominent Canadian financial institution achieved remarkable savings by leveraging the power of Cyara Botium. Within a mere three-month period, they were able to fully recoup their initial investment.

Topics: Chatbots, Conversational AI, Customer Experience, CX Assurance Platform, Financial Institutions, Test Automation

MCCA Islamic Finance & Investments

Customer Story: CentraCX VOC Drives Key CX Improvements at MCCA Islamic Finance

Watch the interview with Adam El Zanaty from MCCA Islamic Finance to learn how Cyara's CentraCX Voice of the Customer helped the organization elevate customer satisfaction, enable product improvement, and lift employee engagement.

Topics: Contact Center, Customer Experience, CX Assurance Platform, VoC, Voice of Customer

myob

Customer Story: Cyara CentraCX Delivers Voice of the Customer for MYOB

Learn how Alex Hnarakis, Head of Premium Support and Service Optimisation at MYOB leveraged CentraCX's customer feedback insights to gain greater visibility into customer experiences and improve outcomes.

Topics: Customer, Customer Experience, CX Assurance Platform, VoC, Voice of Customer

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