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Insights, ideas, and inspiration on customer experience.

DevOps for Customer Experience

White Paper Devops For CX

ANZ New Zealand

“ANZ New Zealand assured the customer experience of new voice biometrics and speech recognition implementations for the contact centre, with Cyara. ANZ New Zealand, part of Australia and New Zealand Banking Group Limited, is the largest bank in New Zealand with 30% market share.”

Forty 7 Ronin

“Forty 7 Ronin uses the Cyara CX Assurance Platform for every client implementation. Cyara’s test automation has decreased implementation times, increased the test coverage and quality, and given our clients the confidence that their customer experience deployments have the highest level of quality.”

Blue Shield of California

“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health. It’s really flexible, and everyone gets what they need, so they can zero in on their highest priority.”

Agero

“Cyara is a great solution to provide us an end-to-end assurance strategy for our roadside assistance application. This gives us confidence in delivering the service through digital tools that our clients are increasingly asking for, and providing consumers with more options when using our services.”

Major US Retailer

Major US Retailer

“If we didn’t have Cyara, we would have never been able to go Agile! Cyara has transformed our business as we can now roll out changes and test to the feature level in minutes. It’s very easy to use and the business loves it as they now just sign off on the Cyara reports I present.”

Walsh Media

“Cyara helps prevent the most expensive IVR errors, where a customer can’t navigate effectively or even worse, simply hangs up in frustration and goes to the competitor.”

SKY

“With Cyara, we have also become much more agile. We are using Cyara for automating test scripts much earlier in the project lifecycle.”

Leading Canadian Bank

Leading Canadian Bank

“The combination of the speed at which developers were able to use the Cyara platform…and the savings in terms of dedicated test resources made the Cyara platform a winning proposition.”

US Financial Institution

US Financial Institution

“With Cyara, we were able to baseline the entire system – network, IVR, call volumes, everything… This saved our project and the mental health of my staff.”

US Retail Energy Leader

US Retail Energy Leader

“We had a 13-month timeframe to complete the entire effort, which was originally scoped for 15 months. We would have never met this timeline without the use of automation and the Cyara Platform.”

Thirty-One Gifts

“Cyara helped us discover capacity issues during load testing which meant we avoided negative outcomes.”

UK Financial Services Leader

UK Financial Services Leader

“We had been looking on and off for quite a few years to find a tool that would take the pressure off of our resources. We found it with Cyara.”

Australian Financial Leader

“Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.”

NAB – Speech Recognition

NAB – Speech Recognition

“The key benefit of a tool like Cyara is that is offers a high degree of automation. We can load up the speech utterances we want to test and away it goes and does the job.”

NAB – Virtualization

NAB – Virtualization

“Cyara gave us certainty in knowing our intended customer experience could now be verified, not from our viewpoint looking out, but from the customer’s viewpoint looking in.”

Westpac

“When we use Cyara, the need to use human testing is reduced by 50%… We view Cyara as a key plank in our strategy around quality and efficiency.”

Australian Government Department of Defence

“Within two hours Cyara had built a test system, stepped me through the basics and I was ready to go. If I could get the rest of my vendors to do this, life would be so much easier!”

New Zealand Ministry of Social Development

“Cyara means I could do many tests in minutes… We dramatically reduced the time needed for testing.”

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