Resources
Insights, ideas, & inspiration on customer experience.
eBook: Contact Center Cloud Migration for Dummies
Analyst Report: Forrester Total Economic Impact™ of Cyara In-Depth Study
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Presented by Cyara and moderated by Bradley Metrock (CEO, Project Voice; General Partner, Project Voice Capital Partners), this webinar explores the truths and myths around large language model-based artificial intelligence (LLM-based AI), such as OpenAI's ChatGPT. Featuring Christoph Börner (Senior Director, Digital) for Cyara.
Learn how to move to a modern cloud-based contact center and deploy conversational AI with confidence while up-leveling your customer experience.
Are you facing the Impossible Manual Task of running hundreds or thousands of manual tests? Then you need Cyara! At Cyara, we have Velocity to test all of your IVR paths and now with Botium, we can test all of the conversational aspects of your bot engine. At Cyara, we make your testing possible!
Learn about the Cyara-commissioned Forrester Consulting study exploring what global consumers think about their recent chatbot interactions.
Join Cyara’s Cloud Evangelist, Andriy Zakharchenko and George Smith, Director Channels and Alliances for a 30 minute webinar. We’ll cover key considerations for contact center migrations; understanding the common challenges your customers may face as part of their migration and tips and tricks to help your customers get ahead of common pitfalls.
Get expert advice for your successful contact center cloud migration. Understand challenges, and learn tips and tricks for common pitfalls.
Contact centers are modernizing on the cloud to deliver better customer experiences. To ensure contact centers are poised to deliver on this next generation modernization, Cyara and AWS are partnering to deliver solutions that will help contact centers do more with less for their customer experience.
Join Christoph Börner, Senior Director Digital, Cyara in this webinar where you will learn how to get started with automated chatbot testing; why it’s important to maintain quality assurance throughout the chatbot lifecycle; what tools, techniques, and metrics to include in your testing strategy; and how to improve the quality of your NLP model by testing.
In this webinar, Christoph Börner, Senior Director Digital, Cyara answers commonly asked questions about chatbot testing including why bots fail, what you should be testing, how you can test most effectively – and of course, "can we automate this?"
To keep pace with customer expectations and the competition, businesses need to approach their digital transformation by modernizing their application development processes. In this webinar, featured speaker Diego Lo Giudice, Vice President and Principal Analyst at Forrester introduces Forrester’s Modern Application Development Model (MADM) and explains how MADM provides a framework for digital transformation initiatives.
McIntosh & Associates, one of the leading call center consulting firms, joins Kelly Zunker from Cyara to explore ways to successfully navigate some of the most sophisticated issues facing today’s contact centers, including managing at-home agents to ensure a quality customer experience.
In this short video, learn how Vice President of Digital Experience, Jeffrey, has minimized GDPR compliance and security risks by leveraging Cyara Botium, the only end-to-end, automated chatbot testing and monitoring solution that provides value in every stage of the chatbot development lifecycle.