Resources

Insights, ideas, and inspiration on customer experience.

Want to Know What Customers Really Think about Your Chatbot? Download the commissioned study on chatbot user sentiment by Forrester Consulting.

Study: Customers Aren’t Mad, They’re Just Disappointed

Negative chatbot experiences are hurting brands’ reputations and bottom lines, but hope is not lost. Positive chatbot experiences count for a lot, too. To learn more, download this pcommissioned study conducted by Forrester Consulting on behalf of Cyara.

Telephony Platform Migration Assurance - Recommendations & Best Practice white paper from Cyara.

White Paper: Telephony Platform Migration Assurance

Learn recommendations and best practices, and how the Cyara Automated CX Assurance Platform can help mitigate risk in your telephony platform migration.

Cyara Computer Telephony Integration

Product Video: Computer Telephony Integration

Learn how testing your Computer Telephony Integration (CTI) with automation can improve your budget, performance, and customer satisfaction.

#contactcenter #cxassuranceplatform #ivr #testautomation

Xchange 2021 Customer Q&A Quick Clips

Quick Clips – Customer and Partner Q&A from Xchange 2021 Roadshow

Short videos featuring Cyara customers and partners on how our Automated Customer Assurance Platform has helped them improve customer experience

#customerexperience #cxassuranceplatform #devops #monitoring #omnichannel #testautomation #xchange2021virtualroadshow

TechStrong TV 8 July 2021 with Cyara's Amy Hudson

Interview: TechStrong TV Talks with Amy Hudson

TechStrong TV’s Charlene O’Hanlon talks with Amy Hudson, VP Global Center of Excellence at Cyara, on digital transformation, DevOps, and more.

#customerexperience #devops #digitaltransformation #testautomation

Xchange 2021 Session Replays On-Demand

Xchange 2021 Virtual Roadshow Session Replays On-Demand

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2021virtualroadshow

Cyara Call Explorer

Product Video: Cyara Call Explorer

The fast lane to flawless customer experience is here. No matter how you like to do your IVR testing – manually or automated – there’s never been a quicker, more efficient way to drive customer satisfaction. Watch now to learn more!

#cxassuranceplatform #ivr #testautomation

Cyara Call Explorer Demo

Video: Cyara Call Explorer Demo

See Cyara Call Explorer in action! Learn how to turbocharge your IVR testing and monitoring.

#cxassuranceplatform #ivr #testautomation

Cyara Automated CX Assurance Platform On-Demand Demo

Demo: See How the Cyara Platform Works

Take 20 minutes to learn how the Cyara Automated CX Assurance Platform accelerates CX testing, increases quality across digital and voice channels, and assures omnichannel customer journeys end-to-end this on-demand demo from one of our CX experts.

#cxassuranceplatform #ivr

Xchange 2020 Session Replays On-Demand

Xchange 2020 Session Replays On-Demand

Hear success stories, best practices, product updates and thought leadership from some of the best minds in CX and test automation from Cyara's Xchange 2020 conference.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #testautomation #xchange2020

Training Video-IVR Application Testing Use Case

Training Video: IVR Application Testing Use Case

This Cyara Training Video (one of many available to customers in the Knowledge Center) outlines the IVR application testing use case.

#ivr #testautomation #training

Training Video-Welcome to Cyara, Your CX Assurance Platform

Training Video: Welcome to Cyara – Your CX Assurance Platform

This Cyara Training Video, one of many available to Cyara customers in the Knowledge Center, provides an overview of the Cyara Automated CX Assurance Platform.

#customerexperience #cxassuranceplatform #training

Interview: Regalix TV Interviews Cyara CMO Linda Chen

Interview: Regalix TV Interviews Cyara CMO Linda Chen

Tech It Up / Regalix TV’s Jessica Ly chats with Linda Chen on Cyara’s CX Assurance Platform.

#contactcenter #customerexperience #cxassuranceplatform #testautomation

Customer Interview: Implementing a Voice of the Customer Program

Customer Interview: Implementing a Voice of the Customer Program

Centra CX’s Max Lipovetsky weighs in on the benefits of implementing a Voice of the Customer Program.

#contactcenter #customerexperience

Customer Interview: Make the Voice of the Customer Program Effective

Max Lipovetsky of Centra CX speaks on how to make the Voice of the Customer Program effective.

#contactcenter #customerexperience

Customer Interview: Implementing a Voice of the Customer Program

Customer Interview: Customer Perspectives and Testing Add Value

Centra CX’s Max Lipovetsky on how customer perspectives and testing add value together.

#contactcenter #customerexperience

Cyara Pulse Mobile App Tour

Product Video: Pulse Mobile App Tour

By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand. Take the Pulse mobile app tour.

#customerexperience #cxassuranceplatform #monitoring #testautomation

Platform Feature-Global In-Country Dialing graphic

Product Video: Cyara Platform Global In-Country Dialing

Watch to learn more about the global in-country dialing feature of the Cyara Automated Customer Experience Platform works to improve your CX.

#customerexperience #cxassuranceplatform #testautomation

Alok Kulkarni speaking at Cyara Xchange 2019

Xchange 2019 Summit On-Demand Session Replays

Here’s a roundup of session replays from the Cyara Xchange 2019 Summit Customer Experience conference held in San Francisco.

#contactcenter #customerexperience #cxassuranceplatform #digitaltransformation #ivr #testautomation #xchange2019

Cyara Accelerator for Genesys Cloud

Product Video: Cyara Accelerator for Genesys Cloud

Cyara supports Genesys Cloud, a cloud-based contact center service from Genesys. Watch the video to learn more.

#cloudmigration #contactcenter #customerexperience #cxassuranceplatform #featured