Xchange 2020

Xchange 2020 logo

This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.

Cyara Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.

Visit the Xchange 2020 event site for details and registration.

Xchange 2020 Event Site

Featuring CX Innovators

Alok Kulkarni

Alok Kulkarni CEO and Co-Founder

Melanie Parker

Melanie Parker Sr. Manager, Telecommunications

Mike Monegan

Mike Monegan VP Product Management

Blair Pleasant

Blair Pleasant President & Principal Analyst

Visit the Xchange 2020 event site for details and registration.

Xchange 2020 Event Site

Xchange Agenda

Session Presenter
Day 1: 8-9am PST Assurance & Agility in Uncertain Times Alok Kulkarni, Cyara
To be announced soon… Blair Pleasant, COMMfusion
Panel Discussion Moderator: Linda Chen, Cyara
Panelists to be announced soon…
Day 1: 9-10am PST Best Practices for Test Automation in the Contact Center Maha Chandran, Anthem
The Value of Automated Design-Driven Testing Mark Kayserman, Genesys
Automated Testing for IVR Customer Experience Mark Shaw, Assurant
Day 1: 10-11am PST Cyara Product Updates Mike Monegan, Cyara
Customer Presentation To be announced soon…
Closing Remarks James Isaacs, Cyara
Session Presenter
Day 2: 8-9am PST Assurance & Agility in Uncertain Times James Isaacs, Cyara
Thought Leaderership Keynote To be announced soon…
Panel: Lessons Learned in Adopting Agile & DevOps Moderator: Amy Hudson, Cyara
Panelists to be announced soon…
Day 2: 9-10am PST Re-engineering QA through Automation Ankan Mukherjee, HealthFirst
How Visibility of CX Inspires Improvement Abhas Brahma, Microsoft
Customer Presentation To be announced soon…
Day 2: 10-11am PST Cyara Product Updates Mike Monegan, Cyara
Keynote Presentation To be announced soon…
Closing Remarks Alok Kulkarni, Cyara

Review the complete schedule and session details:

Learn More

Agenda Highlights

Best Practices for Test Automation in the Contact Center Maha Chandran, Anthem
The Value of Automated Design-Driven Testing Mark Kayserman, Genesys
Automated Testing for IVR Customer Experience Mark Shaw, Assurant
Panel Discussions Moderators: Linda Chen & Amy Hudson, Cyara
Cyara Product Updates Mike Monegan, Cyara
Re-engineering QA through Automation Ankan Mukherjee, HealthFirst
How Visibility of CX Inspires Improvement Abhas Brahma, Microsoft

Visit the Xchange 2020 event site for details and registration.

Xchange 2020 Event Site

We Thank Our Xchange 2019 Sponsors

Interested in sponsoring Xchange 2020? Get in touch with us: linda.lyddon@cyara.com