This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.
Cyara Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.
Featuring CX Innovators

Alok Kulkarni CEO and Co-Founder

Melanie Parker Sr. Manager, Telecommunications

Mike Monegan VP Product Management

Blair Pleasant President & Principal Analyst
Xchange Agenda
Session | Presenter | |
Day 1: 8-9am PST | Assurance & Agility in Uncertain Times | Alok Kulkarni, Cyara |
To be announced soon… | Blair Pleasant, COMMfusion | |
Panel Discussion | Moderator: Linda Chen, Cyara Panelists to be announced soon… |
|
Day 1: 9-10am PST | Best Practices for Test Automation in the Contact Center | Maha Chandran, Anthem |
The Value of Automated Design-Driven Testing | Mark Kayserman, Genesys | |
Automated Testing for IVR Customer Experience | Mark Shaw, Assurant | |
Day 1: 10-11am PST | Cyara Product Updates | Mike Monegan, Cyara |
Customer Presentation | To be announced soon… | |
Closing Remarks | James Isaacs, Cyara |
Session | Presenter | |
Day 2: 8-9am PST | Assurance & Agility in Uncertain Times | James Isaacs, Cyara |
Thought Leaderership Keynote | To be announced soon… | |
Panel: Lessons Learned in Adopting Agile & DevOps | Moderator: Amy Hudson, Cyara Panelists to be announced soon… |
|
Day 2: 9-10am PST | Re-engineering QA through Automation | Ankan Mukherjee, HealthFirst |
How Visibility of CX Inspires Improvement | Abhas Brahma, Microsoft | |
Customer Presentation | To be announced soon… | |
Day 2: 10-11am PST | Cyara Product Updates | Mike Monegan, Cyara |
Keynote Presentation | To be announced soon… | |
Closing Remarks | Alok Kulkarni, Cyara |