This September, the Xchange 2020 conference is coming to you in a content-packed, virtual event unlike anything you’ve attended before. Our rich agenda will include panels, case studies, best practices, roadmaps, and thought leadership. And throughout the conference, you’ll have ample opportunity to connect with some of the most forward-thinking CX leaders from across the globe.
Cyara Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on customer experience initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure your CX.
Featuring CX Innovators
Alok Kulkarni CEO and Co-Founder
Melanie Parker Sr. Manager, Telecommunications
Mike Monegan VP Product Management
Blair Pleasant President & Principal Analyst
Review the complete list of speakers:
Learn MoreXchange Agenda
| Session | Presenter | |
| Day 1: 8-9am PST | Assurance & Agility in Uncertain Times | Alok Kulkarni, Cyara |
| To be announced soon… | Blair Pleasant, COMMfusion | |
| Panel Discussion | Moderator: Linda Chen, Cyara Panelists to be announced soon… |
|
| Day 1: 9-10am PST | Best Practices for Test Automation in the Contact Center | Maha Chandran, Anthem |
| The Value of Automated Design-Driven Testing | Mark Kayserman, Genesys | |
| Automated Testing for IVR Customer Experience | Mark Shaw, Assurant | |
| Day 1: 10-11am PST | Cyara Product Updates | Mike Monegan, Cyara |
| Customer Presentation | To be announced soon… | |
| Closing Remarks | James Isaacs, Cyara |
| Session | Presenter | |
| Day 2: 8-9am PST | Assurance & Agility in Uncertain Times | James Isaacs, Cyara |
| Thought Leaderership Keynote | To be announced soon… | |
| Panel: Lessons Learned in Adopting Agile & DevOps | Moderator: Amy Hudson, Cyara Panelists to be announced soon… |
|
| Day 2: 9-10am PST | Re-engineering QA through Automation | Ankan Mukherjee, HealthFirst |
| How Visibility of CX Inspires Improvement | Abhas Brahma, Microsoft | |
| Customer Presentation | To be announced soon… | |
| Day 2: 10-11am PST | Cyara Product Updates | Mike Monegan, Cyara |
| Keynote Presentation | To be announced soon… | |
| Closing Remarks | Alok Kulkarni, Cyara |
Review the complete schedule and session details:
Learn MoreRegistration is Live – Reserve Your Spot Today!
Register NowCall for Speakers
Let’s do this! Join our line up as a speaker or panelist for our very first virtual summit – and get ready for your close up! Over 50 presenters have participated at one of our Xchange events. We invite you to share your latest innovation around topics such as Agile and DevOps, chatbots, cloud migration, CX assurance, and of course we are looking for tales about dealing with Covid-19. Read more about the variety of sessions by clicking the button below.
At Xchange 2019 an impressive roster of industry leaders shared expert insights on leading trends and CX assurance.
