Xchange 2020

Xchange 2020 logo

Xchange 2020 Virtual Summit was a huge success, thanks to the powerful presentations and participation shared by industry thought leaders, analysts, customers, and attendees from our wonderful CX community. While the live conference is over, we are pleased to be able to share with you many of the insightful, instructional, and interesting presentations captured on video over the course of our two-day virtual conference.

We hope you’ll register for on-demand access to go back and watch sessions you were unable to attend or that you’d like to revisit and share. And, we hope you’ll join us next year for Xchange 2021. We’re crossing our fingers we’ll be able to shake hands and rub elbows together, but if not, we’ll enjoy the accessibility and ease that a virtual event offers, too.

Session replays are available.

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Xchange 2020 Featured CX Innovators

Alok Kulkarni

Alok Kulkarni CEO and Co-Founder

Mahalakshmi Chandran

Mahalakshmi Chandran Senior Manager, Engineering

Mike Monegan

Mike Monegan VP Product Management

Blair Pleasant

Blair Pleasant President & Principal Analyst

Xchange Agenda

Session Presenter
Day 1: 8-9am PST Assurance & Agility in Uncertain Times Alok Kulkarni, Cyara
To be announced soon… Blair Pleasant, COMMfusion
Panel Discussion Moderator: Linda Chen, Cyara
Panelists to be announced soon…
Day 1: 9-10am PST Best Practices for Test Automation in the Contact Center Maha Chandran, Anthem
The Value of Automated Design-Driven Testing Mark Kayserman, Genesys
Automated Testing for IVR Customer Experience Mark Shaw, Assurant
Day 1: 10-11am PST Cyara Product Updates Mike Monegan, Cyara
Customer Presentation To be announced soon…
Closing Remarks James Isaacs, Cyara
Session Presenter
Day 2: 8-9am PST Assurance & Agility in Uncertain Times James Isaacs, Cyara
Thought Leaderership Keynote To be announced soon…
Panel: Lessons Learned in Adopting Agile & DevOps Moderator: Amy Hudson, Cyara
Panelists to be announced soon…
Day 2: 9-10am PST Re-engineering QA through Automation Ankan Mukherjee, HealthFirst
How Visibility of CX Inspires Improvement Abhas Brahma, Microsoft
Customer Presentation To be announced soon…
Day 2: 10-11am PST Cyara Product Updates Mike Monegan, Cyara
Keynote Presentation To be announced soon…
Closing Remarks Alok Kulkarni, Cyara

Session replays are available.

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Agenda Highlights

Best Practices for Test Automation in the Contact Center Maha Chandran, Anthem
The Value of Automated Design-Driven Testing Mark Kayserman, Genesys
Automated Testing for IVR Customer Experience Mark Shaw, Assurant
Panel Discussions Moderators: Linda Chen & Amy Hudson, Cyara
Cyara Product Updates Mike Monegan, Cyara
Re-engineering QA through Automation Ankan Mukherjee, HealthFirst

Session replays are available.

Watch Now

We Thank Our Xchange 2020 Sponsors

Interested in sponsoring Xchange 2021? Get in touch with us: linda.lyddon@cyara.com