Welcome to Cyara Xchange Online, our new, virtual forum designed for you and hosted by our team of CX experts. Here, you’ll find content relevant to developers, architects, technicians, and contact center leaders. We’ll share and rotate featured content from our robust resource hub full of tutorials, guides, platform best practices, customer success stories, and more.
Here, at Xchange Online, you’ll find what you need to maximize your investment in Cyara, including:
- New, 30-minute, virtual forums hosted by our team of CX experts covering topics relevant to CX executives, contact center leaders, developers, and technicians. Join us for these upcoming sessions, or view them on demand.
- Featured content from Cyara’s robust resource hub full of tutorials, guides, Platform best practices, customer success stories, and more that we provide our customers to ensure they make the most of their Cyara experience.
Navigating Around Bumps on the Path to Test Automation Bliss
Presentation: Navigating Around Bumps on the Path to Test Automation Bliss
Learn the four methods Cyara has created to get to the benefits of test automation faster.
Cyara Blog: Reap the Benefits of Working Smarter, Not Harder
Learn some of the most compelling results businesses have seen with automation.
Monitoring Your Environment, Part 2
Cyara Blog: Manual to Automated Testing in the Contact Center
Mark Shaw of Assurant relates lessons learned in moving from manual to automated testing in the contact centers.
Presentation: Monitoring Your Environment, Part 2
Cyara’s Chris Ryan, Global Lead Instructor, continues to walk through checking the health of your contact center systems with a focus on monitoring and analytics.
Datasheet: Cyara Pulse
Download the Pulse Datasheet to learn how to track real-time CX perfomance with automated production monitoring.
Monitoring Your Environment, Part 1
Training Video: IVR Application Testing Use Case
Learn how Cyara can discover, document and test your IVR.
Presentation: Monitoring Your Environment, Part 1
Cyara’s Chris Ryan walks us through monitoring the health of your contact center systems with the Cyara Automated CX Assurance Platform.
Cyara Blog: Wireframe Testing: One Test Case, Unlimited Tests
Mark Ryan discusses the concept of a test case built using a wireframe model.
Understanding the Cyara Automated CX Assurance Platform (EMEA)
EMEA Presentation: Understanding the Cyara Automated CX Assurance Platform
Listen in for an overview of Cyara’s platform and how it can assure CX excellence.
Healthcare: 3 Strategies for Open Enrollment Preparation
Customer Story: Blue Shield
“The Pulse Mobile App makes it easy for us to keep on top of incidents and overall system health.”
Presentation: 3 Strategies for Open Enrollment Preparation
Learn how to load-test customer journeys across voice and digital channels and other strategies, so you’re ready for open enrollment season.
Datasheet: Cyara Cruncher
Learn about Cyara Cruncher and how to pressure-test your CX.
Simplifying Voice Quality | Our Tips and Tricks
Blog Post: Voice Quality: A Critical Factor in a Great Customer Experience
Read the post by Beverly McIntosh | President & Managing Partner, McIntosh & Associates.
Presentation: MOS vs MPSR? How Do You Measure Voice Quality?
Listen to the Thursday, August 27th 2020 presentation by Mark Ryan, Senior Solutions Architect at Cyara.
Customer Story: ANZ New Zealand Assures CX with Cyara
Read how ANZ Bank used automated testing to improve customer journeys across new voice biometrics and speech recognition systems.
The Power of the Cyara Mobile App
Pulse Mobile App
By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure the best possible customer experience every time.
Take the Pulse Mobile App tour and learn more about Cyara Pulse.
What? Cyara has a Mobile App for Pulse?
Join Kelly Zunker, Senior Strategic Accounts Director and Gabe Bringas, Technical Account Manager on July 28, 2020 as they talk about the benefits of Cyara Pulse and the Cyara Mobile App.
Push Notifications – The Best Way to Get Alerts
Keeping on top of your CX requires ongoing monitoring, with robust, flexible alerting capabilities. Today, many CX leaders are monitoring their CX applications with Cyara Pulse…
Understanding the Cyara Automated CX Assurance Platform
Presentation: Understanding the Cyara Platform
Listen to the presentation by Eric von Paternos, Senior Solutions Architect at Cyara.
Cyara Velocity and Design-Driven Assurance
Datasheet: Cyara Velocity
Accelerate your CX development and ensure quality by connecting your design to assurance and increasing automation.
Presentation: Debunking the Top 5 Myths of Manual Testing
Listen to the June 11, 2020 presentation by Cyara’s own Myth Buster Kelly Zunker and Demo Extraordinaire Nancy Bergantzel.
Blog Post: Show Me the Money
Read Kelly Zunker’s post on strategies for design-driven testing of your IVR.
Cyara Cruncher Handles Your Complete Load Testing Needs
Datasheet: Cyara Cruncher
Learn all about load testing with Cyara Cruncher.
Presentation: Load Testing Fundamentals –
Preparing for Higher Call Volumes
Listen in to our May 14, 2020 Platinum Partner Presentation by
Editorial Article: 4 CX Best Practices for Call Volume Surges
Cyara Pulse Is Our Complete Monitoring Solution
Datasheet: Cyara Pulse
Download the Pulse Datasheet to learn about real-time monitoring.
Presentation: 3 Monitoring Strategies to Maximize Your Pulse Dashboard
Listen in to our session from April 28, 2020.
Video: Cyara Pulse Video
Watch our brief video to learn more about Pulse monitoring.
Presentation: An Introduction to Cyara’s Monitoring Dashboard
Listen in to our quick tutorial from April 14.