Xchange Online

Cyara Xchange Online

Welcome to Cyara Xchange Online, our new, virtual forum designed for you and hosted by our team of CX experts. Here, you’ll find content relevant to developers, architects, technicians, and contact center leaders. We’ll share and rotate featured content from our robust resource hub full of tutorials, guides, platform best practices, customer success stories, and more.

Cyara helps you deliver better CX with less effort, cost, time, and risk through our Automated CX Assurance Platform. But “Software Provider” isn’t where we stop. Instead, we partner with our customers to ensure they get the most value out of our solution and services, ensuring you have exactly what you need to deliver customer smiles, at scale.

While the business world is rapidly changing, there’s one thing that has and will always remain the same: the customer experience — no matter how it’s delivered — ultimately drives the success or failure of business. Our goal with Xchange Online is to ensure our customers continue to maximize their investment in Cyara.

Here, at Xchange Online, you’ll find what you need to do just that, including:

  • New, 30-minute, virtual forums hosted by our team of CX experts covering topics relevant to CX executives, contact center leaders, developers, and technicians. Join us for these upcoming sessions, or view them on demand.
  • Featured content from Cyara’s robust resource hub full of tutorials, guides, Platform best practices, customer success stories, and more that we provide our customers to ensure they make the most of their Cyara experience.
  • Industry and marketplace insight relevant to what’s happening today and tomorrow in the Customer Experience community.

Is there something more specific we can help you with? Reach out, and let’s work together!

The Power of the Cyara Mobile App

Cyara Pulse Mobile App Tourimage

Product Highlight:
Pulse Mobile App

By simulating real-world customer interactions, Pulse delivers real-time insight in the palm of your hand, enabling you to identify issues, troubleshoot problems and ensure the best possible customer experience every time.

Take the Pulse Mobile App tour and learn more about Cyara Pulse.

Learn More
Xchange Online

Presentation:
What? Cyara has a Mobile App for Pulse?

Join Kelly Zunker, Senior Strategic Accounts Director and Gabe Bringas, Technical Account Manager on July 28, 2020 as they talk about the benefits of Cyara Pulse and the Cyara Mobile App.

Register Now
Push Notifications image

Blog Post:
Push Notifications – The Best Way to Get Alerts

Keeping on top of your CX requires ongoing monitoring, with robust, flexible alerting capabilities. Today, many CX leaders are monitoring their CX applications with Cyara Pulse…

Read More

Simplifying Voice Quality | Our Tips and Tricks

Cyara Blog: Voice Quality: A Critical Factor in a Great Customer Experience

Blog Post: Voice Quality: A Critical Factor in a Great Customer Experience

Read the post by Beverly McIntosh | President & Managing Partner, McIntosh & Associates.

Read Now
Xchange Online

Presentation: MOS or MPSR? How Do You Measure Voice Quality?

Register now for the presentation by Mark Ryan, Senior Solutions Architect at Cyara.

To Be Rescheduled.
Registration Link Available Soon.

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Top 6 Benefits image

Customer Story: ANZ New Zealand Assures CX with Cyara

Read how ANZ Bank used automated testing to improve customer journeys across new voice biometrics and speech recognition systems.

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New Session on All Things Cyara

Cyara Velocity Datasheet

Datasheet: The Cyara CX Assurance Platform

Assure better customer experiences faster with less effort, cost, time, and risk.

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Xchange Online

Presentation: Understanding the Cyara Platform

Listen to the presentation by Eric von Paternos, Senior Solutions Architect at Cyara.

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Top 6 Benefits image

eBook:
Top 6 Benefits of Improving Your CX Assurance

Read about the practical benefits of improving your CX assurance.

Read Now

Cyara Velocity and Design-Driven Assurance

Cyara Velocity Datasheet

Datasheet: Cyara Velocity

Accelerate your CX development and ensure quality by connecting your design to assurance and increasing automation.

Download Now
Xchange Online

Presentation: Top 5 Myths of Manual Testing

Listen to the June 11, 2020 presentation by Cyara’s own Myth Buster Kelly Zunker and Demo Extraordinaire Nancy Bergantzel.

Listen Now
Money image

Blog Post: Show Me the Money

Read Kelly Zunker’s post on strategies for design-driven testing of your IVR.

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Cyara Cruncher Handles Your Complete Load Testing Needs

Cyara Cruncher Datasheet

Datasheet: Cyara Cruncher

Learn all about load testing with Cyara Cruncher.

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Xchange Online

Presentation: Load Testing Fundamentals –
Preparing for Higher Call Volumes

Listen in to our May 14, 2020 Platinum Partner Presentation by
GlobalCX

Listen Now
No Jitter

Editorial Article: 4 CX Best Practices for Call Volume Surges

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Cyara Pulse Is Our Complete Monitoring Solution

Cyara Pulse Datasheet

Datasheet: Cyara Pulse

Download the Pulse Datasheet to learn about real-time monitoring.

Download Now
Xchange Online

Presentation: 3 Monitoring Strategies to Maximize Your Pulse Dashboard

Listen in to our session from April 28, 2020.

Listen Now
Cyara Pulse Video

Video: Cyara Pulse Video

Watch our brief video to learn more about Pulse monitoring.

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