Full agenda coming soon
CEO and Co-Founder
CX Transformation with Assurance
Accelerating Development with Cyara Velocity
Sr. Director, Cloud Applications
What is keeping your organization from moving their contact center to the cloud?
Applying DevOps Automation to Call Center Infrastructure
Integrity of the Customer Experience (CX) in the holistic sense includes Change Management policies and practices that minimize risks and downtime during those increasingly frequent changes and upgrades. The philosophies surrounding DevOps automation can pay big dividends here, but need to be applied to every major component of the infrastructure delivering the CX. This panel assembles two of the Contact Center industry’s experts in automating the best practices of Configuration Management and, naturally, leveraging Cyara’s test automation to ensure each step in Contact Center evolution is done with the highest possible integrity.
Sr. Manager, Client Services
From Directed Dialog to Full Natural Language — What’s Next in Conversational Interfaces
Business Impact of CX Assurance
Contact Center Telephony
Sr. Manager CX Technologies Support
There are many ways testing and monitoring your CX systems can improve business outcomes — by reducing rework, and improving customer experience. Join this session and hear from CX leaders about the top ways in which they have gained value from their Cyara solution.