Xchange 2018 Roadshow Dallas

Cyara Xchange Roadshow Dallas


Xchange 2018 Roadshow
October 25, 2018


8:30am – 9:30am
Registration & Networking Breakfast
9:30am – 12:30pm
Presentations & Panels
12:30pm – 1:30pm
Networking Lunch & Demos
1:30pm – 5:00pm
Presentations & Panels
5:00pm – 7:00pm
Networking, Demos & Happy Hour

Full agenda coming soon


9:15 – 9:45
Alok Kulkarni

Alok Kulkarni

CEO and Co-Founder

CX Transformation with Assurance

12 years ago, Cyara was founded to help companies ensure that they were delivering great CX each and every time. This has never been more relevant. Consumers are expecting experiences that are personalized, convenient, and right every time. As a result, digital transformation is a key initiative in many boardrooms. Your CX is the front door to your company. What does it take to succeed in digitally transforming your CX? It requires businesses to accelerate their pace of innovation, while also assuring the highest quality. This is where CX meets DevOps.
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9:45 – 10:15
Mark Stallings

Mark Stallings

Managing Partner

Accelerating Development with Cyara Velocity

Forty7Ronin helps organizations build and improve their Contact Center implementations, and has baked Cyara into their client engagements. Gain insight from experts on how Cyara can accelerate the development lifecycle, find problems early, improve quality, and enhance visibility of project progress. You will hear use cases from various Forty7Ronin projects including current Financial Services and Utilities engagements.
Logo Voxai
10:15 – 10:45
Tony Jurica

Tony Jurica

Sr. Director, Cloud Applications

What is keeping your organization from moving their contact center to the cloud?

Advantages of cloud enablement have moved from concept to reality, but obstacles and concerns remain. Voxai explains key considerations in moving your contact center to the cloud. Complexity, costs, resources, security, and SLAs are just some of the challenges in maintaining a contact center in-house. Join Voxai as we review key considerations when evaluating whether you should outsource, or cloud enable your contact center. Outsourcing or cloud enabling your contact center may enable you to reduce costs, focus resources on the core business, and turn the day-to-day headaches of managing your contact center over to a trusted and specialized partner. The benefits of cloud enablement are real. Enterprises need to make informed decisions in navigating the matrix of cloud and hybrid options available.
Logo Voxai
11:15 – 12:00

Applying DevOps Automation to Call Center Infrastructure

Chad Hendren

Chad Hendren Lead
Domain Consulting

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Gene Reynolds

Gene Reynolds VP of
Business Services

Logo Blackchair
Jarrod Neven

Jarrod Neven Director

Logo InProd
Mike Monegan

Mike Monegan VP,
Product Management

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Integrity of the Customer Experience (CX) in the holistic sense includes Change Management policies and practices that minimize risks and downtime during those increasingly frequent changes and upgrades. The philosophies surrounding DevOps automation can pay big dividends here, but need to be applied to every major component of the infrastructure delivering the CX. This panel assembles two of the Contact Center industry’s experts in automating the best practices of Configuration Management and, naturally, leveraging Cyara’s test automation to ensure each step in Contact Center evolution is done with the highest possible integrity.
12:00 – 12:30
Leslie Walker

Leslie Walker

Sr. Manager, Client Services

From Directed Dialog to Full Natural Language — What’s Next in Conversational Interfaces

IVRs have come a long way in the last 30 years. They got their start with DTMF interfaces, and were greatly improved with the addition of speech interfaces, first with directed dialog, then to natural language front ends, and most recently to full application natural language. Today, in the era of conversational interfaces, such as Alexa and Siri, the imperative to deliver a great, natural, conversational interface on your IVR and through a chatbot is rapidly becoming a top initiative in many organizations. Join this session and hear from an industry veteran with over 25 years of hands on experience with voice applications who will share her insights on the impact natural languages interfaces have on the customer experience, how the development process is different, and what that means for testing.
Logo Cyara
1:30 – 2:15
Panel Presentation

Business Impact of CX Assurance

Christi Walters

Christi Walters Customer Success

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Patrick Fisk

Patrick Fisk Contact Center Telephony
Application Manager

Logo Toyota Financial Services
Ed Anderson

Ed Anderson Sr. Manager CX Technologies Support

Logo TXU Energy
Mark Ryan

Mark Ryan Solutions Engineer

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There are many ways testing and monitoring your CX systems can improve business outcomes — by reducing rework, and improving customer experience. Join this session and hear from CX leaders about the top ways in which they have gained value from their Cyara solution.
2:15 – 2:45
Richard Siler

Richard Siler

Managing Consultant

A Point of View vs. Data Driven Insights

Are your insights about your CX based on opinion and operational assumptions or hard data? Beyond best practice testing for IVR script accuracy and routing integrity, Cyara monitoring technology provides data on a technical area impacting the customer experience – voice quality. We listen to calls to understand the interaction drivers of customer loyalty, but those drivers are impactful only when our telephony platforms enable clear and effective communications. Join this session to glean customer loyalty insights across diverse industries, shatter a few long-held customer experience biases, and uncover pragmatic steps for improving voice quality and the customer experience. Marshall McLuhan, the Canadian educator, scholar, and visionary said it best: “A point of view can be a dangerous luxury when substituted for insight and understanding.”
Logo McIntosh Associates
3:15 – 4:00
Mike Monegan

Mike Monegan

VP, Product Management

The Road Ahead for Cyara Products

Come learn about the strategic investments and follow-through refinements Cyara is making in the base platform and its associated add-ons. 2018 is going to bring some exciting innovations in areas such as CX Models, Automating The Automation™, Automated Troubleshooting, Test Data Management, Omnichannel Journey Testing, and Conversational Testing for ChatBots, Assistants and NLU IVRs. Whether you are relatively new to Cyara or a hands-on veteran of the Platform, you will gain perspective on the four major themes that guide the path forward and how you can participate in the process of product refinement and rollout.
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Additional speakers will be announced shortly


Registration is complimentary for Cyara Xchange 2018 Roadshow Dallas and includes all presentations, meals and closing drinks.

[/raw]   Note: Conference registration fee does not include hotel accommodations.

Venue & Location

The Xchange 2018 stops in Dallas, join us at the Doubletree by Hilton Dallas Near the Galleria. Conveniently located in the North Dallas business corridor in the upscale shopping and entertainment district, the Doubletree offers newly refurbished accommodations and impeccable service, perfect for the business traveler.

Our location is just 12 miles north of downtown Dallas with immediate access to I-635 and the Dallas North Tollway. Both DFW International Airport and Dallas Love Field Airport are within 20 minutes.

Join us for lunch! There will be cookies.

Join us for all three of our networking sessions starting with breakfast, lunch, and a happy hour to get to know all of our guest speakers, Cyara’s thought leaders and attendees. The happy hour starts immediately following the presentations and will feature our sponsors in the demo alley.

Cyara’s CX Assurance Platform is Award-Winning

Red Herring Global Logo
TMC Customer Product of the Year Award Logo
Gartner Cool Vendor Logo
2017 Frost & Sullivan Best Practices Award