Full agenda coming soon
CX Transformation with Assurance
Senior Director Network Engineering and Infrastructure
Testing Omnichannel Journeys — Phone, SMS, and Visual IVRs
Business Impact of CX Assurance
There are many ways testing and monitoring your CX systems can improve business outcomes — by reducing rework, and improving customer experience. Amy Hudson leads this lively discussion as representatives from Cigna, DecisivEDGE, and Travelers about the top ways in which they have gained value from the Cyara CX Assurance Platform.
Applying DevOps Automation to Call Center Infrastructure
Integrity of the Customer Experience (CX) in the holistic sense includes Change Management policies and practices that minimize risks and downtime during those increasingly frequent changes and upgrades. The philosophies surrounding DevOps automation can pay big dividends here, but need to be applied to every major component of the infrastructure delivering the CX. This panel assembles two of the Contact Center industry’s experts in automating the best practices of Configuration Management and, naturally, leveraging Cyara’s test automation to ensure each step in Contact Center evolution is done with the highest possible integrity.
Staff Vice President
Anthem’s Journey on the Road to DevOps
Director, Strategic Business Consulting
Creating Your AI Partnership for Optimizing Customer and Employee Experience
President, Managing Partner
A Point of View vs. Data-Driven Insights
Sr. Director of PSG
Eliminate UAT Surprises with Early App Prototyping
7.ai is a software and services company that uses artificial intelligence and machine learning to dramatically improve customer experience.